Inside Sales Supervisor

WM; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in waste management is seeking an Inside Sales Supervisor to lead its sales team in Kitchener. This position involves supervising the sales team, ensuring customer satisfaction, and developing sales strategies to drive revenue growth. Candidates should have a bachelor's degree, along with experience in business-to-business sales and strong communication skills.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Paid Vacation

Stock Purchase Plan

Company match on RRSP

Qualifications

• Two years of direct business-to-business sales experience required.
• High School Diploma or GED with four years relevant experience is acceptable.

Responsibilities

• Supervises Inside Sales Team activities and reinforces sales strategy.
• Ensures high customer satisfaction and resolves issues.
• Recruits qualified candidates and provides training to team members.

Skills

Communication

Leadership

Negotiation

Strategic Thinking

Education

Bachelor's Degree

Job description

Job Description

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

Supervises the activities of the Market Area's Inside Sales Team and provides a level of experience/expertise in the sale of Waste Management services to customers resulting in additional revenue.

II. Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with the Market Area Sales Manager to help resolve escalated or unique customer issues.
• Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.
• Participates in training and coaching the Inside Sales staff.
• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.
  
  
  
  

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes:

• Direct supervision of 10 full-time employees, including: Account Associates
  
  
  
  

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

• Education: Bachelor's degree (accredited), or in lieu of degree, High School Diploma or GED and four (4) years of relevant work experience.
• Experience: Two (2) years of direct business-to-business sales (in addition to education requirements).
• Certificates, Licenses, Registrations or Other Requirements
• None required.
• Other Knowledge, Skills or Abilities Required
• Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices.
• This is a supervisory position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.
  
  
  
  

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

About Us

ABOUT WM

WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

About The Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.