Inside Sales Specialist - Renewal & Subscription (Job Req #2025-218)

Ross; Ottawa; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the broadcast technology sector seeks an Inside Sales Specialist focused on renewal and subscription sales. This hybrid role combines customer success with inside sales, aiming to enhance customer loyalty and drive recurring revenue through proactive engagement and effective sales strategies.

Benefits

Competitive salaries

Comprehensive health plans

Flexible hours

Paid time off

Wellness allowances

Employee share ownership

Development support

Social activities

Qualifications

• At least 2 years in a customer-facing role.
• 1 year in a complex sales environment.

Responsibilities

• Prepare renewal proposals and notifications.
• Develop proactive renewal strategies to retain clients.
• Handle inbound prospect calls and convert them into sales.

Skills

Communication

Problem Solving

Time Management

Customer Relationship Management

Education

Bachelor’s degree in Business Administration

Tools

Salesforce.com

Job description

Inside Sales Specialist - Renewal & Subscription (Job Req #2025-218)

Job Description

Why Work at Ross Video? We have a great team creating and delivering innovative products that are visually stunning and user-friendly. Our focus is on providing the best customer experience and achieving quality results. We are committed to continuous learning, results-driven processes, and creative thinking to improve our solutions. If you've seen our products in use during live television, news, sports, or entertainment, you'll recognize our impact. Major Hollywood award shows, professional sports teams, and leading broadcasters worldwide rely on Ross Video technology. Join us to learn what it takes to make live events possible. If you have integrity, commitment, and a drive to deliver excellent products, we want to hear from you.

Role Overview: The Inside Sales Specialist – Renewal & Subscription Sales (RSS) is a hybrid role combining customer success and inside sales responsibilities. The team aims to meet sales quotas while collaborating with Regional Sales Managers and other team members to achieve annual targets. This role requires building renewals, managing asset lists, preparing proposals, and confidently selling our extended coverage and subscription products.

Following the ‘Ross Way to Sell’ principles, the RSS team drives recurring revenue and subscription sales, focusing on customer loyalty and long-term success.

Reporting Line: Manager, Inside Sales - Renewal & Subscription

What We Offer

Competitive salaries, comprehensive health plans, flexible hours, paid time off, wellness allowances, employee share ownership, development support, and social activities. Join the Ross Video family in an energizing environment.

Key Responsibilities:

1. Prepare renewal proposals and notifications, contacting end users and partners to discuss contracts.
2. Develop proactive renewal strategies to retain clients annually.
3. Handle inbound prospect calls and convert them into sales.
4. Follow up with existing customers via phone and email to assess satisfaction and identify upsell opportunities.
5. Advise clients on RossCare extended coverage and subscription products.
6. Highlight new features, prepare quotes, and discuss terms.
7. Identify decision-makers within leads to initiate sales.
8. Overcome objections with a customer success mindset.
9. Collaborate with Regional Sales Managers to tailor sales approaches.
10. Support sales activities in various territories, including quoting and guiding re-sellers and clients.
11. Manage pipeline reviews and forecast sales activity.
12. Ensure accurate order processing and customer data management in Salesforce.
13. Assist with resolving customer issues related to equipment and services.
14. Manage sales campaigns and prepare quarterly sales reports.
15. Maintain and update the prospect database.
16. Assist with RFP responses and escalate customer issues as needed.
17. Forecast trends and recommend strategies to improve retention.
18. Deliver sales presentations and product demonstrations.
19. Coordinate with other departments and support trade show activities.

Candidate Profile:

• Bachelor’s degree in Business Administration or related field, or equivalent experience.
• At least 2 years in a customer-facing role and 1 year in a complex sales environment, preferably inside sales or customer success.
• Experience in opportunity qualification, account development, and time management.
• Ability to build lasting customer relationships.
• Experience with sales forecasting and pipeline management.
• Strong communication and presentation skills, both in-person and virtual.
• Proficiency with CRM software such as Salesforce.com.
• Excellent problem-solving and objection-handling skills.
• Ability to thrive in a fast-paced environment and learn new concepts.
• Self-motivated with high energy and enthusiasm.
• Team-oriented attitude.
• Bilingual in English and French or other regional languages is an asset.
• High commitment to customer success.
• Extremely detail-oriented.
• Willing to travel internationally with a valid passport.

Equity, Diversity & Inclusion

At Ross, we embrace diversity and encourage you to bring your authentic self to work. We are dedicated to building a team with diverse backgrounds and perspectives, fostering innovation and creativity. Everyone deserves a rewarding career at Ross, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, or disability. If you require accommodations during the recruitment process, contact Talent Acquisition.