Inside Sales Specialist - Crushing and Screening

Metso; Montreal; Hybrid; CAD 89,000 - 103,000; Full time

Benefits offered by this job

Hybrid working options

Competitive compensation

Wellbeing programs

Learning pathways

Global collaboration opportunities

Job summary

Metso is seeking an Inside Sales Specialist, Crushing & Screening in Canada with hybrid work options. You will support inquiries, quotations, and commercial opportunities for crushing and screening equipment, parts, and services, reporting to the Manager, Customer Service.

Join a team focused on aftermarket growth, collaboration across functions, and delivering technically sound solutions to customers worldwide.

Qualifications

• Experience in technical sales, inside sales, customer service, or another customer-facing industrial role.
• Ability to interpret technical documentation, drawings, bills of materials, and equipment information.
• Strong organizational skills to manage multiple priorities in a fast-paced environment.
• Experience working with CRM and ERP systems such as Salesforce or SAP.

Responsibilities

• Support customer inquiries, quotations, and opportunities related to Crushing & Screening equipment, spare parts, wear parts, upgrades, replacements, and services.
• Review equipment models, serial numbers, configurations, drawings, bills of materials, and supply history to identify the most appropriate solutions.
• Help customers and internal stakeholders identify spare-part, wear-part, upgrade, replacement, and lifecycle solutions.
• Clarify technical and commercial requirements to ensure quotation accuracy and completeness.
• Prepare and support technical quotations, including scope, pricing, lead times, and commercial terms.
• Coordinate with Technical Sales Support, Product Support, Engineering, Procurement, and business line experts to validate and develop solutions.
• Partner with Site Account Managers to identify aftermarket and lifecycle opportunities within the installed customer base.
• Follow up on open quotations and support the progression of qualified commercial opportunities.

Skills

Inside sales

Customer service

CRM systems

ERP systems

Technical documentation

Communication

Education

Mechanical/Mining/Industrial Engineering

Tools

Salesforce

SAP

Job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 10/30/2026

Introduction

We are looking for an Inside Sales Specialist, Crushing & Screening to join our Customer Service team. In this role, you will support customer inquiries, quotations, and commercial opportunities related to crushing and screening equipment, spare and wear parts, upgrades, replacements, and related services. You will play a key role in delivering timely, accurate, and technically sound solutions that improve customer experience and support aftermarket business growth. You will report to the Manager, Customer Service.

This role is based in Canada, with hybrid working options available.

Team you will belong to

You will join a team of customer-focused professionals dedicated to supporting our installed equipment base and delivering value through responsive aftermarket service. Our team plays a key role in helping customers maximize equipment performance and lifecycle value, with a shared focus on operational excellence, customer satisfaction, and business growth.

We collaborate closely with customers, Customer Service Representatives, Site Account Managers, Technical Sales Support, Product Support, Engineering, Procurement, and business line specialists. Our ways of working emphasize open communication, collaboration, accountability, and continuous learning.

What You'll Do

• Support customer inquiries, quotations, and opportunities related to Crushing & Screening equipment, spare parts, wear parts, upgrades, replacements, and services.
• Review equipment models, serial numbers, configurations, drawings, bills of materials, and supply history to identify the most appropriate solutions.
• Help customers and internal stakeholders identify spare-part, wear-part, upgrade, replacement, and lifecycle solutions.
• Clarify technical and commercial requirements to ensure quotation accuracy and completeness.
• Prepare and support technical quotations, including scope, pricing, lead times, and commercial terms.
• Coordinate with Technical Sales Support, Product Support, Engineering, Procurement, and business line experts to validate and develop solutions.
• Partner with Site Account Managers to identify aftermarket and lifecycle opportunities within the installed customer base.
• Follow up on open quotations and support the progression of qualified commercial opportunities.

What You'll Bring

• Experience in technical sales, inside sales, customer service, product support, or another customer-facing industrial role.
• Strong customer service mindset with the ability to build collaborative relationships across functions.
• Ability to interpret technical documentation, drawings, bills of materials, and equipment information.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills and the ability to clearly explain technical solutions.
• Experience working with CRM and ERP systems such as Salesforce or SAP.
• Knowledge of crushing and screening equipment, aggregates, mining operations, or aftermarket solutions (nice to have).
• Technical diploma or degree in Mechanical, Mining, or Industrial Engineering, or equivalent practical experience (nice to have).

What's In It For You

At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You'll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.

We support your growth and wellbeing by offering:

• Purpose-led work: Contribute to enabling sustainable modern life and transforming the industry.
• Wellbeing: Access to wellbeing programs, occupational healthcare, and supportive services.
• Rewards: Competitive compensation and performance-based incentives.
• Flexibility: Hybrid working options to support balance and productivity.
• Growth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities.
• Culture: A caring, collaborative, and inclusive workplace committed to helping you thrive.

When joining Metso in Canada, you can also benefit from:

• Competitive benefits plan
• Healthy living rewards
• Mental wellbeing services
• Annual leave starting at 15 days per calendar year
• Engagement surveys
• Global incentive program tied to business and performance targets

The Ontario base salary range for this full-time position is $89 000 - $103 000. Actual compensation within this range will be determined based on skills, experience, and role‑related qualifications.

Get in touch

For more information, please contact Francesca Palermo, [e-mail]

We review applications on an ongoing basis and may begin interviews before the application deadline.

We recognize that highly capable candidates may hesitate to apply unless they meet every listed requirement. If this role excites you, we encourage you to apply even if your experience does not align perfectly with every qualification. You may be exactly the right candidate for the role.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com