Inside Sales Specialist

Trillium Flow Technologies; Vaughan; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading engineering firm in York Region is seeking an Inside Sales Specialist to provide technical proposal and order support, including quotations and order processing. The ideal candidate will have a college diploma and 3-5+ years of inside sales experience, particularly in industrial equipment. This is an opportunity to contribute to a customer-centric environment focused on delivering high-quality services and products.

Qualifications

• 3-5+ years of inside sales experience.
• Exposure to ISO 9001 quality systems.
• Experience in a sales and/or customer service environment.
• Previous experience with industrial rotating equipment and/or valves is an asset.

Responsibilities

• Support customers with original and aftermarket equipment.
• Prepare quotations for replacement equipment and parts.
• Process customer purchase orders into order confirmations.
• Assist in troubleshooting equipment failures.
• Expedite orders with suppliers to maintain on-time delivery.

Skills

Organizational skills

Multitasking

Attention to detail

Customer service

Good computer skills

Education

College diploma/certificate in a technical field

Job description

Trillium Flow Technologies, founded on a legacy of premier products and services, provides mission-critical valves, pumps, and aftermarket services for core societal infrastructure that includes water and wastewater, power generation including nuclear power, food and beverage, oil and gas equipment and general industry. Trillium is very customer centric to meet specific needs, provides innovative engineering design with a global footprint that is focused on meeting our customers’ original equipment and aftermarket needs.

The Inside Sales Specialist will perform technical proposal and order support; including quotations, intake of customer orders, and invoicing/order processing.

Primary Responsibilities include:

• Support customers with original and aftermarket equipment, including spare parts.
• Prepare quotations for replacement equipment and parts.
• Follow-up calls with customers after proposal submission.
• Process customer purchase orders into order confirmations and sub-vendor buyouts utilizing ERP package.
• Track customer and vendor correspondence.
• Work with internal departments to resolve customer and supplier questions.
• Read, understand, and convey operating manual information for client troubleshooting.
• Assist in troubleshooting equipment failures and offering solutions.
• Expedite orders with suppliers to maintain on time delivery.
• Assist Shipping in inspecting shipment contents and compare with records to verify accuracy of shipment.
• Maintain quote and order filing systems.
• Prepare reports/presentation as required.
• Assist with coordination of larger orders, including quotations, purchase order processing, delivery updates, and document control.

Successful candidates will have the following qualifications:

• College diploma/certificate in a technical field, and/or 3- 5+ years of inside sales experience
• Exposure to ISO 9001 quality systems
• Experience in a sales and/or customer service environment
• Previous experience with industrial rotating equipment and/or valves an asset.
• The ideal candidate will bring excellent organizational skills, ability to multitask, attention to detail, and the ability to work both independently and as part of a team. Good computer skills

Trillium Flow Technologies is committed to an inclusive workplace, including hiring and retaining diverse talent. We are proud to be an Equal Opportunity Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Trillium Flow is a background screening, drug-free workplace.