Inside Sales Specialist

Industrial Alliance Insurance and Financial Services Inc; Toronto; Hybrid; CAD 48,000 - 80,000; Full time

Benefits offered by this job

Insurance plans

Retirement plan

Share purchase plan

Vacation days

Wellness days

Telemedicine

EFAP

Ergonomic furniture

Performance bonus

iA product discounts

Job summary

Industrial Alliance Insurance and Financial Services Inc is seeking an Inside Sales Specialist to support Sales Directors, associates, and MGA advisors by streamlining administrative and sales processes. You will drive communications and help coordinate responses to ensure a seamless advisor experience.

You will manage sales materials, track campaigns, and reach out to newly contracted advisors to share available resources.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication with internal teams and advisors.
• Advanced knowledge of Microsoft Office suite and digital platforms.

Responsibilities

• Act as the primary point of contact for administrative and sales support requests from advisors and internal teams.
• Process requests efficiently with timely follow-up and resolution.
• Coordinate responses with internal stakeholders for a seamless advisor experience.
• Share important updates, sales initiatives, and announcements to advisors, BDMs, and MGA partners.
• Maintain inventory of sales concepts, presentations, and materials and distribute as needed.
• Conduct follow-ups on sales campaigns and major communications.
• Proactively reach out to newly contracted advisors to offer support resources.
• Track sales activities and provide visibility and insights to the sales team.
• Produce customized advisor and sales contact lists for BD activities.
• Keep advisor segmentation data and internal docs accurate and up to date.
• Leverage internal tools and digital platforms to support engagement and case management.

Skills

Customer service

Relationship building

Multitasking

Organization

Communication

MS Office

Constant Contact

English proficiency

Education

Post-secondary studies in administration/finance

Tools

Constant Contact

Job description

Inside Sales Specialist

Build the future with us

Are you driven by sales support and relationship management and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future?

As a Inside Sales Specialist, you will play a key role in supporting Sales Directors, associates, and MGA advisors by streamlining administrative and sales processes, facilitating communication, and helping drive business development initiatives.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Inside Sales Specialist, you’ll be at the core of our mission. Here are the main responsibilities:

• Acting as the primary point of contact for administrative and sales support requests from advisors, Sales Directors, and internal team members.
• Processing or directing requests efficiently while ensuring timely follow-up and resolution.
• Collaborating with internal stakeholders to coordinate responses and provide a seamless advisor experience.
• Communicating important business updates, sales initiatives, and announcements to advisors, Business Development Managers (BDMs), and MGA partners.
• Managing and maintaining the inventory of sales concepts, presentations, and supporting sales materials.
• Distributing sales concepts and presentations to advisors as needed.
• Conducting follow-up activities related to sales campaigns, business initiatives, and major communications.
• Proactively reaching out to newly contracted advisors to introduce available sales support services and resources.
• Tracking sales activities and outcomes, providing visibility and insights to the sales team.
• Producing customized advisor and sales contact lists to support business development activities.
• Maintaining advisor segmentation information and ensuring internal documentation remains accurate and up to date.
• Leveraging internal tools and digital platforms to support advisor engagement, activity tracking, and case management.

What could accelerate your success in this role

We're looking for someone who:

• Is recognized for outstanding customer service and relationship-building skills.
• Excels at managing multiple priorities and adapting to changing business needs in a deadline-driven environment.
• Demonstrates strong organizational skills, accuracy, and attention to detail.
• Communicates effectively and collaborates well with internal teams, advisors, and business partners.
• Is highly proficient with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Possesses knowledge of digital communication and marketing platforms such as Constant Contact or similar tools.
• Has completed post-secondary studies in administration, finance, or a related field.
• Brings previous experience in the insurance industry, which would be considered a strong asset
• Advanced level of English proficiency required, as the role involves to communicate, provide sales support, share business updates and sales materials, and collaborate with advisors, MGA partners, and internal stakeholders on a regular basis..

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence;

AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;

A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!

The typical hiring range for this position is between $47 544 and $79 585 CAD; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role.