Inside Sales Representative - Union

Air Liquide; Greater Sudbury; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading industrial gas company in Greater Sudbury is seeking an Inside Sales Representative to provide exceptional customer service and support sales initiatives. The ideal candidate will have experience in a retail or industrial sales environment, with a focus on customer satisfaction and teamwork. This role involves active listening, processing orders, and following up with customers to ensure their needs are met. Opportunities for training and advancement available.

Qualifications

• 1+ year in a retail/industrial sales environment.
• Ability to lift up to 50lbs and roll cylinders.
• Positive attitude and customer service focus.

Responsibilities

• Build lasting relationships with customers.
• Process customer orders via multiple channels.
• Perform post-sales follow-up to ensure satisfaction.

Skills

Customer service focus

Teamwork

Knowledge of welding processes

Education

Secondary diploma

Tools

Computer systems and Google Suite

Forklift

Job description

Overview

Inside Sales Representative

This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual!

As front line customer service in our retail stores:

• Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs. Answers technical questions.
• Receives and processes customer orders (phone, email in, fax, etc)
• Prepares quotations and standard tender requests.
• Provides support to the local account executives for back-office activities.
• Performs phone “cold-calls” for network customers and “blitz” in some market segments
• Does post-sales follow-up to ensure customer satisfaction
• Organizes the display of products in the store
• Identifies and respects our commitment to our customers and ensures that deliveries are made in time.
• Process and confirm delivery slips.
• Communicates with the logistics team to ensure cylinder replenishing.
• Use your welding knowledge and experience to deliver products to our customers, and help them find the right supplies for their projects and business needs Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers.
• Learn how to track orders/cylinders and expand your knowledge in logistics
• Plan routes for delivery and follow ALC's safety policies diligently
• Work in a clean and organized environment by maintaining our product displays Get to know our customer base both on the front line and making deliveries, learn about our products and mentor from our Outside Sales Team and Managers to grow your advancement opportunities!

Qualifications / Competencies

• + 1 year in a retail/industrial sales environment
• Knowledge of welding processes and products is an asset but not mandatory
• Good knowledge of computer systems and google suite
• Secondary diploma
• A positive attitude and customer service focus
• Ability to lift up to 50lbs and roll cylinders when needed.
• Promoting and Achieving Safety
• Teamwork
• Forklift Experience
• DZ License, not mandatory - Asset

Physical Requirements

Ability to roll cylinders as necessary. Lifting up to 50 pounds on an occasional basis

Our Differences Make Our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.