Inside Sales Representative (Lethbridge North)

FOUNTAIN TIRE; Lethbridge; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a well-established automotive repair shop as an Inside Sales Representative/Service Writer! This role offers you the chance to connect with customers, provide exceptional service, and work with a dedicated team. You'll be responsible for creating work orders, providing service quotes, and ensuring customer satisfaction. With a focus on training and advancement, this position is perfect for someone passionate about the automotive industry. Enjoy competitive compensation, comprehensive benefits, and great discounts on services. If you are a team player with a great attitude, this is the opportunity for you!

Benefits

Comprehensive health, dental, and vision benefits

RRSP program with company matching

Skill development and training programs

Regular day shifts

Employee discounts on tires and services

Qualifications

• Experience in the automotive or tire industry is an asset.
• Valid driver's license and satisfactory driver's abstract required.

Responsibilities

• Create work orders and arrange bookings for technicians.
• Provide service quotes and follow up with customers.

Skills

Customer Service

Effective Listening

Knowledge of Tires

Sales Skills

Education

High School Diploma

Tools

Computer System for Billing

Job description

Overview

Fountain Tire Lethbridge North, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as an Inside Sales Representative/Service Writer!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:

Whatis in it for you?

• Competitive compensation based on experience
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• A valid driver's license is a must. We also need to see that you are responsible on the road by providing a satisfactory driver's abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!