Inside Sales Representative (Hybrid Remote) - 30045

Splunk Inc; Vancouver; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking an Inside Sales Representative to enhance customer experience and drive sales through strategic engagement and outreach. The role involves managing customer accounts, conducting outbound calls, and supporting larger deals. Ideal candidates will have a strong background in customer engagement and a passion for continuous learning.

Qualifications

• 2+ years in a customer-engaging role like Sales or Account Management.

Responsibilities

• Craft account-specific engagement strategies to enhance customer experience.
• Conduct 30+ outbound calls daily to identify and progress opportunities.

Skills

Problem Solving

Customer Engagement

Job description

Title : Inside Sales Representative (Hybrid Remote)

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

What You Will Be Doing

Build a Dazzling Customer Experience Through Account Intimacy to Accelerate Adoption

• Craft an account-specific, all-inclusive engagement & communication strategy that proactively improves customer experience
• Dazzle customers! Be their trusted advisor for onboarding, license keys & support ticket management

Create & Progress Quality Pipeline

• Conduct 30+ outbound calls a day to prospect & customer accounts to identify, qualify & progress Opportunities and Meetings
• Use ABM tactics to identify new contacts & craft personalized campaigns to build pipeline with a high conversion rate

Manage, Close & Forecast Small Deals

• Act as support for larger deals if needed

Must-have Qualifications

• 2+ years of demonstrated ability in a customer-engaging role, e.g., Sales, Account Management, or Customer Success
• Ability to commute to one of our office locations 1-3 times per quarter; role does not include relocation assistance

Nice-to-have Requirements

We’ve separated the must-have qualifications from the nice-to-haves. "Nice-to-have" means just that: Nice. To. Have.

• Knowledge of the customer buying process and experience deploying core concepts like Land, Expand, Adopt, and Renew to drive revenue
• Adaptability to changing situations and priorities, thriving in an evolving sales landscape
• Curiosity and passion for continuous learning about products, industry, and customer needs
• Coachable attitude; willingness to learn and implement new sales techniques