Inside Sales Representative (8-Month Contract)

Eminence Organic Skin Care; Vancouver; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A skincare products company in Vancouver is seeking an Inside Sales Representative to enhance sales and customer satisfaction among Spa Partners across North America. Responsibilities include making sales calls, managing accounts, and educating Spa Partners on products. Ideal candidates will have experience in customer service, sales, and account management, preferably in the Health & Beauty industry. The role is hybrid, requiring on-site presence for at least 3 days per week.

Qualifications

• Minimum 2 years of customer service experience.
• At least 1 year of inside sales experience.
• 1 year of client/account management experience.

Responsibilities

• Place daily sales calls to Spa Partners.
• Investigate and conduct business meetings with Spa Partners.
• Review sales reports to suggest products/services.

Skills

Customer service experience

Excellent sales skills

Communication skills

Problem-solving skills

Attention to detail

Organization

Tools

Customer Relationship Management (CRM)

Job description

Location

530 West Broadway, Vancouver BC, Canada

Core hours

Monday to Friday from 8am – 4:30pm PST

Hybrid Role

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite a minimum 3 days per week.

Role Summary

As the Inside Sales Representative, you will be responsible for increasing sales and satisfaction for a combination of Spa Partners within North America. You will nurture new and existing Spa Partner relationships and manage the accounts from our Vancouver Central Office. You will also conduct daily outbound sales calls to discuss sales trends and sales results, provide expert knowledge of products and promotions, and deliver key support and communications. In this role, you will be reporting to the Sales Team Lead.

Responsibilities

• Place daily sales calls to all existing Eminence Spa Partners to promote sales
• Investigate and conduct business meetings with Spa Partners to learn about their business model, sales within the spa, and feedback on products
• Review sales reports and determine sales potential by suggesting additional and/or alternative products or services to meet Spa Partner needs
• Educate Spa Partners on Eminence’s sales programs and support the execution and implementation of Eminence’s sales support
• Manage account details in Client Management database
• Educate on current promotions and increase new product launch adoption
• Assist Spa Partners to create custom treatment protocols to complement spa promotions
• Complete quarterly audits of all Spa Partner pricing, account presence, and websites, to ensure that Eminence is prominently displayed
• Conduct follow-up trainings phone calls for completed trainings in assigned territory and upload gratis for Spa Partners into their account file
• Inform Spa Partners of upcoming Advanced Education Seminars and Tradeshow Events

Qualifications

• Customer service experience – minimum 2 years
• Inside Sales experience (particularly in a call center environment) – minimum 1 year
• Client/account management experience – minimum 1 year
• Background in the Esthetic or Health & Beauty industry – asset
• Experience with Eminence product line – asset
• Outside Sales experience – asset
• Customer Relationship Management (CRM) software experience – asset
• Second language – asset
• Excellent sales, customer service, communication, and problem-solving skills
• Excellent attention to detail, organization, and multi-tasking skills

The Application

Please submit a resume with a cover letter.

Applications are currently being reviewed. Immediate submissions are still welcome.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
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