Inside Sales Representative

Wajax; Yellowknife; On-site; CAD 50,000 - 70,000; Full time

Job summary

An industrial solutions provider in Yellowknife seeks a customer service and sales professional responsible for developing client relationships and meeting sales targets. Ideal candidates have a technical diploma and experience with customer service in the industrial sector. The role includes using CRM tools, managing customer satisfaction, and generating new sales leads while providing superior support to clients.

Benefits

Comprehensive compensation package

Learning and development opportunities

Discounts and recognition programs

Qualifications

• Technical, electromechanical, or post-secondary diploma related to the industrial field.
• Knowledge of mechanical power transmission, hydraulics, and pneumatics.
• Results-oriented with a commitment to superior service.

Responsibilities

• Develop and maintain customer information using CRM software.
• Generate new and repeat sales by providing product information.
• Prepare customer presentations and quotations as required.

Skills

Customer service

Sales skills

Communication skills

Problem-solving skills

Planning and organization

Education

Technical or electromechanical diploma

Tools

Microsoft Office

CRM software (Salesforce preferred)

Job description

The Opportunity

Obtaining and up-selling parts and service orders, creating customer satisfaction, and adding value to the customer’s buying experience.

Provide consistently high levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.

The Role

• Develop and maintain confidential client information utilizing Wajax’s CRM software.
• Manage customer satisfaction with all existing customers by delivering the utmost in customer service.
• Generate new and repeat sales by providing product and pricing information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Recommend alternative products based on cost, availability, or specifications.
• Increase sales and average order size through cross-selling, up-selling, and offering promotional sales items.
• Prepare customer presentations, tenders, RFQs, and project quotations for After Market Sales Reps as required.
• Attend site visits and customer presentations with After Market Sales Reps as required.
• Respond to customers via phone, fax, or email for quotes and purchases in a timely manner, including after-hours on-call rotation.

The Candidate

• Technical, electromechanical, or post-secondary diploma related to the industrial field or equivalent experience.
• Knowledge of mechanical power transmission, hydraulics, and pneumatics.
• Working knowledge of Microsoft Office, CRM (Salesforce preferred), and ongoing product training.
• Responsible and adaptable.
• Problem-solving skills.
• Results-oriented with a commitment to superior service.
• Skills in planning and organization of work.
• Good team spirit.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider, serving Canadian industries coast-to-coast across sectors such as energy, renewables, construction, transportation, forestry, mining, and more. We are powered by passionate people dedicated to advancing Canadian industry and supporting the communities we serve.

Wajax offers a comprehensive compensation package, including competitive pay, benefits, learning and development opportunities, and additional perks such as discounts, recognition programs, pension plans, and wellness initiatives.

Join our inclusive and diverse team committed to innovation and teamwork. We are an equal opportunity employer and will provide accommodations during the interview process if needed.

Final candidates will undergo pre-screening as a condition of employment.

Together we get more done.