Inside Sales Representative

ICONIX Waterworks Limited; Victoria; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Health and wellness benefits

Employee recognition programs

Discount programs

Generous vacation days

Career advancement opportunities

Flexible work arrangements

Volunteer time off

Education assistance

Work boot reimbursement

Job summary

ICONIX Waterworks Limited in Victoria is seeking a customer-focused support associate. You will provide high-level service and technical support to customers, educate them on product features, and process orders and quotations.

You will also assist warehouse/shipping and contribute to sales and marketing initiatives as needed. Ideal candidates have a high school diploma and 1+ years in wholesale distribution, with strong organization, communication, and teamwork abilities.

Qualifications

• High School Diploma or equivalent.
• Minimum 1+ years' experience in wholesale distribution.
• Ownership, accountability and initiative.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Organizational and communication skills; attention to detail.
• Ability to use a variety of technology and new computer applications.
• Ability to lift up to 25 lbs and occasionally 50 lbs.
• Positive attitude and excellent customer service skills.
• Ability to work in inclement weather as required.

Responsibilities

• Provides technical support and services to customers.
• Works with Outside Sales team to grow existing customers and create new ones.
• Educates customers about features and benefits of our services and products.
• Processes customer orders, including order data entry.
• Prepares quotations, bids, and letters.
• Assists in the warehouse, shipping and receiving, and other administrative duties.
• Assists with general sales and marketing initiatives as required.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Team collaboration

Attention to detail

Education

High School Diploma or equivalent

Job description

About the Role

• Provides technical support and services to customers
• Works with Outside Sales team to grow existing customers and create new ones
• Educates customers about features and benefits of our services and products
• Processes customer orders, including order data entry
• Prepares quotations, bids, and letters
• Assists in the warehouse, shipping and receiving, and other administrative duties
• Assists with general sales and marketing initiatives as required

Here's a Snapshot of How You'll Contribute to Our Team

Whatever your role, you will make a difference here.

• A high-level of service and technical support to customers
• Passion for sales and customer satisfaction
• A consultative approach to recommend products where needed
• Flexibility to help where needed within the branch

Who We're Looking For

• High School Diploma or equivalent
• Minimum 1+ years' experience in wholesale distribution
• A high level of ownership, accountability and initiative
• Had success working in a fast-paced environment; ability to prioritize multiple tasks
• Organizational skills, communication skills and attention to detail
• The skills to use of a variety of technology and new computer applications
• The ability to frequently lift and carry up to 25 lbs and occasionally up to 50 lbs
• A positive attitude and excellent customer service skills
• The ability to work in inclement weather as required
• Ability to work independently and in a team environment
• A strong commitment to health and safety

Why Choose ICONIX?

We know that our people make the difference and we recognize and reward that. From health and wellness benefits to employee recognition programs, discounts, and perks, we’ve got our employees covered.

• Base Pay: $50,000 - $55,000/yr. Exact compensation may vary based on skills, experience, and location.
• Market Competitive Compensation: We reward high-performance, team work, collaboration, and a continuous improvement mindset.
• Employee Incentive (Bonus) Plan: Our success is built on your success. We recognize employees for outstanding performance and the unique value they bring beyond the day-to-day, through our annual bonus program*.
• Retirement Savings Program: ICONIX will match your contribution dollar-for-dollar to a maximum percentage that is based on your length of service with the company.
• Comprehensive Health and Wellness Benefits: Choose from flexible healthcare coverage designed to support all ages and stages of life.
• Employee Referral Program: Help us continue to grow our team. If your referral proves to be a successful hire, you receive a bonus.
• Learning and Development: Reach your full potential and career aspirations with training and development opportunities.
• Employee Discount Programs: Take advantage of discount programs offered by our corporate partners for items such as computers, mobile phone services, and more.
• Other perks include: Generous vacation/paid time-off allowance, career advancement opportunities, flexible work arrangements, paid time-off to volunteer, work boot reimbursement*, education assistance, stability of a three-generation Canadian-owned family business, family work atmosphere

*For eligible employees.

ICONIX is committed to creating accessible environments for our applicants and employees. If you require accommodation or special assistance at any stage of the application process and employment, please contact us at [e-mail] with your request. Your information will be treated as confidential.

ICONIX. Real People. Real Service. Real Solutions.

ICONIX is Canada’s most diverse national waterworks distributor, with footprints across the country. We offer an agile, expert team of trusted, technical problem solvers that provide reliable access to innovative products and services for businesses and communities that depend on essential water and wastewater infrastructure. Learn more about ICONIX Waterworks.

Working at ICONIX Means Being Part of a Greater Organization

ICONIX is proud to be part of the Deschènes Group, a family-owned business based out of Montreal, Quebec, consisting of 16 business units and growing. The Deschènes Group is consistently ranked among Canada’s Best Managed Companies, a true testament to the company’s commitment to investing in its people and in delivering the best experience to our customers and partners. Learn more about the Deschènes Group.