Inside Sales Representative

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values:

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

About the Role

Reporting to the Senior Sales Manager, the Inside Sales Representative is a sales-oriented professional who values productivity and customer engagement. This role will focus on providing excellent customer service and acquiring additional revenue streams from existing clients.

• Meet or exceed all assigned quotas and sales targets
• Understand sales cycles in conjunction with business processes internally and externally
• Meet and exceed the sales activity metrics designed to make you productive and successful
• Documenting information into Salesforce CRM as you are speaking with customers
• Communicating with customers by phone and email
• Understanding customers’ needs and discuss solutions (additional products/services)
• Quoting and calculating rates for new services accurately
• Summarizing the agreement and explain next steps
• Interacting with other departments to ensure customer satisfaction
• Working simultaneously with multiple computer applications and databases
• Using multi-line phone systems
• Meeting the measures of success and strive for continuous improvement

• 2+ years of account management or sales experience
• Comfortable working under pressure in a fast-paced and high-energy environment
• Coachable and flexible
• Self-Motivated and able and the ability to quickly build productive relationships in a fast-paced, high-performance environment

• Strong selling and negotiating skills; ability to overcome customer objections.
• Excellent communication skills, via phone and email (clear, enthusiastic; good listening skills; quick understanding of customer needs; strong sales skills; strong follow-up skills)
• Ability to work independently and adapt quickly and resourcefully to changing situations.
• Solid team player with outstanding integrity
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Proficiency in Salesforce.com or comparable CRM system

• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check