Inside Sales Representative

TP; Toronto; Hybrid; Full time

Job summary

TP is seeking an Inside Sales Representative in a dynamic environment that emphasizes customer growth through strategic guidance. The role demands excellent communication and relationship-building skills, focusing on upselling web and domain services while ensuring high customer satisfaction. Candidates should be ready for an engaging entry into the tech-oriented sales field, with opportunities for career advancement in a supportive company culture that values innovation and teamwork.

Benefits

Paid 3 weeks training

Medical and Dental benefits

Rewards & Recognition programs

Positive work environment

Flexible work options

Weekly Friday socials

Qualifications

• 1+ years experience in customer service or as a sales agent.
• 1+ years in troubleshooting hardware or software issues.
• Strong verbal and written communication skills.

Responsibilities

• Pitch to assigned customers based on training standards.
• Maintain relationship and provide strategic guidance to clients.
• Consistently deliver outstanding customer experiences.

Skills

Communication

Sales Attitude

Customer Service

Analytical Skills

Education

Associate’s degree or certification

High School Education

Job description

Join to apply for the Inside Sales Representative role at TP

Join to apply for the Inside Sales Representative role at TP

Passion for People & Culture through Recruitment| #Hiring B2B Tech & Ad Sales

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matters
• Inclusive - Everyone is Included and everyone wins
• We work hard and party even harder.

About the job

As a Sales Representative, your sales expertise combined with your communication skills and analytical abilities will be used to help new and existing businesses grow. An opportunity to work with one of the world’s best clients in the website and domain hosting business. Using your influencing and relationship-building skills, you will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.

Salary: $20 CAD dollar per hour plus bonus.

Responsibilities

• Pitch and impact assigned customers in accordance with training provided, standards and policies with a focus on deep level insights, customer success, upsell strategy, and strong relationship management
• Serve as a trusted consultant with customers to get the most out of a wide range of domain registration, web hosting products on the use of a delicate range of products and services working for one of the world’s best clients in this industry.
• Reach assigned sales target.
• Consistently deliver outstanding customer experience while prioritizing and delivering assigned sales quota
• Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.
• Master knowledge on one or several core products.
• Handle a moderate volume of potential clients on a daily basis through calls, aligning support with opportunities
• Manage daily activities independently and proactively based on customer needs and incentives.

Qualifications

• Associate’s degree or certification from an accredited program for technical and/or GED/ High school education required.
• 1 year+ experience in customer service or prior work experience dealing with the public as a sales agent (preferred)
• 1 year+ of experience troubleshooting basic hardware, software, or connectivity issues (preferred) and related tech support experience
• Strong verbal and written communication skills to pitch on the phone and compose compelling
• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets
• Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.
• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 3 weeks training, 2 weeks annual leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Weekly Friday socials, trivia nights, games, and movie outings.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• On-site for the first 3 months of employment, and hybrid afterwards.
• 4 weeks of training from 9AM - 6PM.
• HOOPS operates all seven days a week, from Monday to Sunday. The work schedule is rotational shifts, with each shift lasting for nine hours and starting between 9 AM and 11 PM.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Outsourcing and Offshoring Consulting

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