Inside Sales Representative

WAJAX; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading industrial products provider in Canada seeks a candidate for a customer service role, focused on up-selling and creating exceptional customer experiences. The ideal candidate will have a technical background, strong sales skills, and experience with CRM software. This position offers a competitive compensation package, including health benefits, training opportunities, and more.

Benefits

100% employer-paid health and dental benefits

Exclusive discounts with manufacturers

Company-matched pension plan

Award-winning health and wellness programs

Qualifications

• Technical diploma or equivalent experience in the industrial field.
• Knowledge of mechanical power transmission, hydraulics, and/or pneumatics.
• Experience with CRM systems and Microsoft Office.

Responsibilities

• Develop client information in CRM software.
• Manage customer satisfaction and deliver excellent service.
• Generate sales by providing product information promptly.
• Prepare customer presentations and quotations.

Skills

Customer service excellence

Sales skills

Problem-solving

Technical knowledge in industrial field

Organizational skills

Education

Technical, electromechanical, or related diploma

Tools

Microsoft Office

CRM software (Salesforce preferred)

Job description

The Opportunity

Obtaining and up-selling parts and service orders, creating customer satisfaction, and adding value to the customer’s buying experience.

Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.

The Role

1. Develop and maintain confidential client information utilizing Wajax’s CRM software.
2. Manage customer satisfaction with all existing customers by delivering the utmost in customer service.
3. Generate new and repeat sales by providing product and pricing information in a timely manner.
4. Determine customer requirements and expectations to recommend specific products and solutions.
5. Recommend alternative products based on cost, availability, or specifications.
6. Increase sales and average order size through cross-selling, up-selling, add-on sales, and offering promotional sales items.
7. Prepare customer presentations, tenders, RFQs, and project quotations for After Market Sales Reps as required.
8. Attend site visits and customer presentations with After Market Sales Reps as required.
9. Respond to customers via phone, fax, or email for quotes, purchases, etc., in a timely manner after hours on a rotating schedule.

The Candidate

1. Technical, electromechanical, or post-secondary diploma related to the industrial field or equivalent experience.
2. Knowledge of mechanical power transmission, hydraulics, and/or pneumatics.
3. Working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint; CRM (Salesforce preferred); completion of ongoing product training.
4. Responsible and adaptable.
5. Problem-solving skills.
6. Results-oriented with a commitment to providing superior service.
7. Strong planning and organizational skills.
8. Good team spirit.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider, continually innovating to serve Canadian industry coast-to-coast. We work across various industries including energy and renewables, food and beverage, construction, industrial and commercial, transportation, forestry, mining, metal processing, and oil and gas. Our team is passionate about making a difference and driving Canadian industry forward, supporting the industries that build our cities, power our businesses, and sustain our daily lives.

Wajax offers a comprehensive compensation package, including competitive pay, benefits, learning and development opportunities, and additional perks.

Highlights include:

• Competitive health and dental benefits with no waiting period (100% employer-paid premiums), plus a health spending account.
• Industry-leading e-learning and product training from top manufacturers.
• Exclusive discounts with various manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, and more.
• A recognition program with merchandise, gift certificates, and cash awards.
• Company-matched pension plan.
• Award-winning health and wellness programs.

Joining Wajax means becoming part of an inclusive and diverse team dedicated to innovation and teamwork. We are committed to employing a workforce that reflects the diverse communities across Canada. Please inform us if accommodations are needed during the interview process.

Final candidates will be subject to pre-screening as a condition of employment.

Together we get more done.