Inside Sales Representative

Toyo Tire Canada Inc.; Richmond; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

A dynamic automotive company in Richmond, BC is seeking an Inside Sales Representative to join their team. You will engage with a mature customer base, providing tailored solutions to drive satisfaction and sales growth. Ideal candidates will have a passion for the automotive industry and possess strong communication skills. The role offers benefits including medical and dental insurance, paid time off, and a hybrid work schedule.

Benefits

Paid time-off including vacation and sick days

Full medical and dental insurance

Two sets of tires per year

Hybrid work schedule

Qualifications

• Strong focus on customer service and ability to build relationships.
• Knowledge of tire business is an asset.
• Ability to work independently with minimal supervision.

Responsibilities

• Engage with customers to provide tailored solutions.
• Conduct outbound calls and follow-up communications.
• Coordinate queries related to sales and logistics.

Skills

Sales experience

Customer service skills

Communication skills

Negotiation skills

Proficiency in MS Office

Bilingual (English and French)

Job description

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We are seeking a motivated and personable Inside Sales Representative to join our dynamic inside sales team. In this role, you will be responsible for engaging with a mature customer base and providing tailored solutions to drive customer satisfaction and sales growth. The ideal candidate will possess strong communication skills and a passion for the automotive industry to help effectively promote our products and services.

Duties

• Receive calls as well as Conduct outbound calls providing follow-up communications.
• Build and maintain relationships with clients through effective communication and customer service.
• Provide product demonstrations and technical support to clients as needed.
• Stay informed about industry trends, competitor activities, and market conditions to identify potential sales opportunities.

Skills

• Preferred : Proven experience in sales or telemarketing.
• Preferred : Relevant experience in the automotive sector.
• Strong ability to communicate effectively with clients and team members.
• Strong negotiation skills with a focus on achieving win-win outcomes.
• Ability to provide exceptional customer service while addressing client inquiries and concerns.
• Knowledge of technical sales processes and business development strategies is a plus.
• Self-motivated with a proactive approach to identifying new opportunities and anticipating outcomes.

Essential Duties and Responsibilities

• Other additional duties may be assigned by the company.
• Coordinate wholesale, retail, end user and sales team related queries.
• Handle inquiries regarding customer stock checks, backorders fulfilment, shipments and invoices.
• Collaborate with outside sales team on various matters including order status, product status, incoming / outgoing shipments, sales campaign qualifications, consumer relation calls and product pricing.
• Coordinate product shipments with customers and our logistics team, schedule delivery appointments and prepare related documentation.
• Provide sales support to Regional Sales Managers and Sales Directors.
• Report back orders to Inside Sales Supervisor when required.
• Release current, back orders, and future shipments.
• Request stock transfer from another Distribution Centre, as needed, for back-order completion.
• Distribute copy of booking to Regional Sales Managers and Distribution Centre Managers.
• Enter Return Goods Authorizations in system.
• Correct invoicing disputes.
• Help customers with B2B issues.
• Provide technical tire fitment recommendations based on industry standards.
• Provide accurate information to customers on correct fitment and applications of Toyo product.
• Work closely with Warehouse and Logistic teams.
• Act as back-up for Logistics Coordinator.
• Assist with inventory counts.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong focus on customer service and ability to build and maintain strong professional relationships.
• Proficiency in MS Office (Excel (must have), Word, Outlook, PowerPoint).
• Energetic and positive attitude.
• Exceptional oral and written communication skills with ability to positively influence customers.
• Excellent organizational and time management skills with the ability to prioritize tasks.
• Excellent attention to detail and accuracy.
• Able to work independently with minimal supervision.
• Strong “value add” selling skills through products, programs and services, motivational skills.
• Asset : Tire Business knowledge.
• Asset : Passenger and light truck tire product knowledge.
• Ability to follow Company policies and guidelines.
• Fully bilingual (English and French).

LANGUAGE SKILLS

Ability to read and comprehend instructions, correspondence, and memos.Ability to write correspondence.Ability to effectively present information in one on one and small group situations to internal and external customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits of Working at TOYO

Once the incumbent completes their 3-month probationary period.

• Paid time-off including two weeks’ vacation. Sick days (7) and Family (3) days.
• Full medical, dental, employee assistance, STD and LTD insurance.
• Two sets of tires per year (one winter and one summer set) provided for the vehicle used to commute to the office.
• Hybrid work schedule (2 days work from home).
• Occasional company sponsored events.

Join our team as an Inside Sales Representative and contribute to our mission of delivering innovative solutions that meet our customers' needs. We look forward to your application!

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Automotive

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