Inside Sales Representative

Trail Appliances BC; Richmond; On-site; CAD 42,000 - 90,000; Full time

Benefits offered by this job

Commission-based pay

Guaranteed training salary

Paid time off

Employee discounts

Extended health care

Dental coverage

Professional development

Career growth opportunities

Job summary

Trail Appliances BC in Richmond, BC, is seeking a Product Specialist to join a fast-growing team. You will drive sales in our showrooms and over the phone, pursue new business through cold calling and networking, and provide sound product guidance with exceptional customer service.

This is a 100% commission opportunity with unlimited earning potential. Onboarding includes guaranteed training salary during the first six months, plus paid time off, employee discounts, and ongoing professional

Qualifications

• Education: Bachelor’s degree or equivalent
• Retail or sales experience preferred
• Flexibility to work evenings and weekends
• Must be legally authorized to work in the country

Responsibilities

• Sell and upsell in showrooms and over the phone.
• Pursue new business through cold calling and networking.
• Provide product guidance and excellent customer service.
• Meet monthly and annual sales targets.
• Collaborate with colleagues to ensure a consistent customer experience.
• Maintain knowledge of Trail systems, products, pricing and trends.
• Represent Trail Appliances as an ambassador.
• Travel to assigned store or learning facility as needed.

Skills

Sales skills

Communication

Customer service

Networking

Time management

Education

Bachelor’s degree or equivalent

Tools

CRM software

MS Office

Job description

Do you want UNLIMITED earning potential?

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

At Trail Appliances, Make Everyday Life Better by inspiring our customers to find their perfect fit when buying home appliances. We’re nerdy about appliances so our customers don’t have to be.

We’re refreshingly personal and drawn together by a shared passion for our customers and a spirit of fun. We deliver high-quality home appliances that are expertly designed and bring beauty and function to people’s homes. We’re specialized, dedicated to service, and brimming with expertise.

Inviting and warm, our stores deliver personalized customer service—connecting people and beautiful product that inspires possibility and helps create special moments at home.

Our stores are where our brand comes to life through service and selection that sets us apart, and Trail Appliances Appliance Specialists are at the heart of our customers' experience. And their enthusiasm brings a level of excitement to our stores that makes shopping fun and keeps customers coming back.

Want to join our family of appliance nerds?

Are you a sales professional that is looking for an exciting new chapter that is long term? As a Product Specialist, you will:

• Have unlimited earning potential!
• Proactively pursue and hunt for business through cold calling, networking, and having a strong community presence.
• Consult with customers over the phone and in our beautiful showrooms providing sound guidance on our products and exceptional customer service to align them with the most relevant and desired appliance needs.
• Welcome and greet customers listening with empathy, addressing objections by offering your timely solutions and credible advice
• Achieve and pursue monthly and annual sales and revenue targets ensuring the highest level of customer service
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment
• Participate in ongoing professional development keeping up to date with Trail systems and operations, marketplace information, products, pricing, and trends.
• Serve and represent as a proud Trail Appliances ambassador using our mission and values as your foundation for success.

To be Successful in this Role You Are

• Caring. You inherently enjoy and care about people. You can easily demonstrate that in your interactions by making others feel valued and appreciated.
• Determined. You are self-motivated and obsess over getting results along with the gusto (drive) to pursue relationships and strive to continually overachieve sales goals.
• Entrepreneurial. You are a hunter. You possess the confidence, tenacity, and readiness to cold call, proactively seek new business, and expand your network within the community.
• a Closer: you possess the skills to efficiently guide customers through the sales funnel with the confidence to close deals and capitalize on opportunities.
• Integrity. You are honest, even when it’s uncomfortable. You do what’s right, not what’s easy.
• Curious. You love learning and seeking out ways for self-improvement. You have a willingness to see things with a fresh outlook. You seek to understand your customers by actively listening and asking relevant questions to suit your needs.
• a Solution Finder. You have a proven aptitude for developing creative, relevant solutions for customers' needs and solving problems.
• a Goal Orientated - Time Manager. You have a superior ability to plan, set and achieve goals on a continual basis, demonstrating superior organizational and time management skills
• Optimistic. You are and are known for being a positive person. You have a kind, approachable disposition and people enjoy being around you. You consider yourself a happy person and so do others.
• Patient: You understand that success doesn’t happen overnight. You have the foresight to persevere despite challenges and setbacks without becoming demotivated.
• Well spoken. You speak with conviction and are succinct in your messaging. You communicate with impact all the while being clearly understood both written and verbally. You have a presence about you that is both approachable and personal.
• a Business Administrator. You are comfortable with intermediate math, administrative tasks and know your way around a computer and a keyboard. You have the flexibility and commitment to learn new systems, programs, and applications.
• Education: Bachelor’s degree or equivalent
• Retail or sales experience preferably in a similar role or customer service setting
• Willing to work a flexible schedule including evenings and weekends
• Must have the ability to travel to assigned store or learning facility
• Must be legally authorized to work in the country in which the store is located

Bonus Points

• Appliance or industry knowledge
• Second language: Mandarin, Cantonese, Korean, Punjabi, and Hindi
• You can relate to our customers' by having laundered clothes, unloaded a dishwasher, arranged items in a refrigerator or have prepared a tasty meal
• Passion for or an interest in “lifestyle” (food, wine, cooking, fashion, coffee, home design, and/or construction)

Compensation, Benefits and Perks

• This is a 100% commission opportunity with uncapped and unlimited earning potential! Within your first year, you can earn commissions and qualify for in-house and manufacturer incentives.
• To support you during onboarding, you will receive payments to support your training (you get to keep the higher of the two: commission OR guaranteed training salary):
• First 6 months: guaranteed income of $4,000 monthly
• Second 6 months: guaranteed income of $3,000 monthly
• After the training period, you'll earn pure commission on delivered goods, plus additional incentives.
• We also offer paid time off, generous employee discounts, extended health care, dental coverage, professional development programs, and opportunities for career growth.