Inside Sales Representative

JM Test; Richmond; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Vacation days

Commission structure

Recognition programs

Incentive packages

Free parking

Job summary

JM Test is seeking an Inside Sales Representative to connect with customers and solve problems with energy and strong communication. You’ll respond to price, delivery, and technical information requests, and collaborate with the field sales team to deliver solutions.

You will manage orders, coordinate with vendors, and provide exceptional customer service while growing toward a field sales position if desired. Join a growing team that values warmth and teamwork at JM Test.

Qualifications

• 2–4 years' experience in inside sales or customer service.
• Acute attention to detail and loves to keep things organized.
• Accountable and takes ownership of work.
• Loves to work cross functionally with the field sales team.
• Has an interest in instrumentation, reliability, and electrical component industry.

Responsibilities

• Respond to incoming request for price, delivery, and technical information.
• Research and problem solve with customers to find suitable products.
• Work with the field sales team to deliver on requests.
• Manage inventory system, process customer orders and place orders with vendors.
• Provide exceptional customer service.
• Build towards a field sales position if desired.

Skills

Problem solving

Clear communication

Multitasking

Attention to detail

Cross-functional teamwork

Job description

Join Us!

We are excited to announce opportunities within our rapidly growing company. Featuring state-of-the-art calibration laboratories across Canada. JM Test is an inspiring company who has won the Best Place to Work award 6 years and counting!

Join our team at JM Tests Calibration Laboratory as a Customer Service Advisor where your energy and people skills will truly shine! We’re looking for a delightful, energetic individual who thrives on connecting with others. If your friends or colleagues often say how much they love working with you, and you enjoy learning new things while engaging with people, this is the perfect role for you.

No need to be a technical expert – we’re looking for "people" persons who excel at building relationships and love interacting with customers. At JM Test, we value a culture of warmth, approachability, and teamwork, and your personality will be key in maintaining and enhancing this environment. You’ll be the friendly face and voice that helps customers with their calibration needs, bringing both enthusiasm and great communication to every conversation. Apply today and make a difference in a place where your natural warmth and curiosity are celebrated!

JM Test Systems is a leading provider of instrumentation and industrial test equipment solutions, specializing in sales, calibration, repair, and rentals. We're a high-growth company backed by strategic investors, focused on solving complex challenges for industrial clients across Canada. If you're driven by results, thrive in dynamic environments, and want to build a career in a company that rewards bold execution, this is your opportunity. We're not looking for order-takers—we need challengers who redefine how customers think about their problems.

Inside Sales Representative

Who You Are:

• A determined problem solver.
• A clear communicator who can tackle and understand technical information.
• Multitasker who can manage multiple priorities and requests simultaneously.
• 2 - 4 years' experience in inside sales or customer service.
• Acute attention to detail and loves to keep things organized.
• Accountable and takes ownership of work.
• Loves to work cross functionally with the field sales team.
• Has an interest in instrumentation, reliability, and electrical component industry.

What Will You Do?

• Respond to incoming request for price, delivery, and technical information.
• Research and problem solve with customers to find suitable products.
• Work with the field sales team to deliver on requests.
• Manage inventory system, process customer orders and place orders with vendors.
• Provide exceptional customer service.
• Build towards a field sales position if desired.

Why JM Test?

Be a part something innovative and growing! We are proud leaders within our industry and continue to drive success. We have seen revenue growth year after year while also being established for over 30 years in the industry.

• Benefit from our benefits! We enroll our employees in an extensive medical benefits package. We also offer competitive compensation, vacation days, recognition programs, incentive packages and many more perks!
• Succeed as a Team! Our commission structure promotes an inclusive sales team environment. We all have invested interest in seeing each other succeed and are committed to do so.
• Never Stop Growing! Our product offerings offer an extensive opportunity to continue to learn. You will have routine product information sessions available and a knowledgeable sales department to support you. We are proud of our history of quick career progression for our top achievers and are committed to see our people succeed and grow.
• Enjoy Where You Work! We built a beautiful state-of-the- art office where you will be proud to work. Enjoy free parking, an open-concept environment, industry resources at your fingertips and visibility into our calibration, sales, and rentals departments.

JM Test is a growing company that sells, services and rents Process Instrumentation and Test & Measurement equipment from leading manufacturers. JM Test has been in business for over 30 years and is the leading supplier to industrial clients in the resource and municipal market segments.