Inside Sales Representative

Pentalift Equipment Corporation; Puslinch; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading manufacturer in loading dock equipment is looking for an Inside Sales Rep/Parts Coordinator in Puslinch, Canada. The role involves managing customer inquiries, processing parts orders, and maintaining inventory while ensuring excellent service. Candidates should have experience in sales or parts coordination, strong attention to detail, and proficiency in ERP systems. The company offers a collaborative environment with full benefits.

Benefits

Weekly pay via direct deposit

100% Employer paid Benefit program

Clean, organized, and safety-conscious work environment

Qualifications

• Previous experience in Inside Sales, Parts, or After Sales Service role considered a strong asset.
• Aptitude for interpreting shop drawings and part breakdowns.
• Familiarity with parcel and freight carriers (UPS, Purolator, DHL, FedEx) considered a strong asset.

Responsibilities

• Respond to customer inquiries with accurate pricing and lead time information.
• Process and manage parts orders with speed and attention to detail.
• Coordinate the full lifecycle of parts orders, including order entry and tracking.

Skills

Strong attention to detail

Effective communication skills

Multitasking ability

Team-oriented

Tools

Microsoft Dynamics NAV

Microsoft Office tools

Job description

About Pentalift Equipment Corporation:

Founded in 1983, Pentalift is one of North America\'s leading manufacturers of loading dock equipment and industrial material handling solutions. We proudly serve a wide range of customers including dealers, contractors, and manufacturers across North America. Our commitment to quality, innovation, and customer satisfaction continues to drive our success.

About the Role:

We are currently seeking a highly organized and hands‑on Inside Sales Rep/Parts Coordinator to join our Sales team.

Customer Service & Order Coordination

• Respond to customer inquiries with accurate pricing, availability, and lead time information.
• Process and manage parts orders via phone and email with speed and attention to detail and urgency as required.
• Coordinate the full lifecycle of parts orders, including order entry, documentation, tracking, and shipping confirmation.
• Support customers and internal teams with identifying the correct parts.
• Manage customer returns, apply restocking fees where applicable, and generate credit paperwork.
• Follow up internally on outstanding orders using the Order Backlog and provide status updates to customers regularly.
• Update part data in the ERP system (Microsoft Dynamics NAV) as required.
• Maintain a forecasted list of commonly sold parts and identify appropriate reorder points.
• Monitor, track, and restock inventory of MRO materials required for shipping (e.g., variety box sizes, packaging supplies, labels).
• Work closely with production and purchasing to coordinate made‑to‑order and stocked parts.
• Prepare shipping labels for all outgoing parts orders.
• Proactively maintain an organized and safe shipping/packaging station; propose solutions to reduce product damage in transit and efficiencies in packaging goods.
• Track & pull parts while utilizing an ERP systems and Visual checks.
• May assist with the physical handling of parts and coordinate safe, efficient shipping.

Qualifications and Experience:

• Previous experience in Inside Sales, Parts, or After Sales Service role considered a strong asset.
• Aptitude for interpreting shop drawings and part breakdowns.
• Proficiency with ERP systems (preferably Microsoft Dynamics NAV) and Microsoft Office tools.
• Familiarity with parcel and freight carriers (UPS, Purolator, DHL, FedEx) considered a strong asset.
• Strong attention to detail, multitasking ability, and effective communication skills.
• Team‑oriented with a positive, proactive approach to daily responsibilities.
• Genuine interest in hydraulics and mechanical lifting systems.

What We Offer:

• Weekly pay via direct deposit.
• 100% Employer paid Benefit program, including HSA
• A clean, organized, and safety‑conscious work environment.
• A collaborative team and a company committed to work‑life balance

We thank all applicants for their interest in joining the Pentalift team. However, only those selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, should you require accommodation throughout any aspects of the selection process, please contact the HR department and we will provide support.