Inside Sales Representative

West Fraser Electro/Mechanical; Prince George; On-site; CAD 60,000 - 70,000; Full time

Job summary

West Fraser Electro Mechanical is seeking an Inside Sales Representative in Prince George, BC. The role involves solving customer inquiries, processing orders, and ensuring delivery coordination while fostering great customer relationships. Candidates with strong technical sales skills and a solution-focused mindset are encouraged to apply.

Benefits

Full extended Health & Dental Benefits

Fantastic vacation and leave benefits

Education funding opportunities

Career advancement opportunities

Fun team and company-sponsored functions

Qualifications

• Proven experience ideally in an industrial, manufacturing, or B2B environment.
• Strong organizational skills and attention to detail.
• Excellent communication skills.

Responsibilities

• Serving as a key point of contact for customers—responsible for inquiries and order processing.
• Handling incoming RFQs with accuracy and urgency.
• Coordinating logistics and tracking shipments.

Skills

Technical Sales Experience

Customer Service

Problem-Solving

Attention to Detail

Communication Skills

Organizational Skills

Tools

CRM Systems

Order Management Software

Job description

West Fraser Electro Mechanical operates out of a 29,000 - square-foot facility in Prince George, BC, and is proud to be a trusted partner to the mining, pulp & paper, forestry, municipal, and transportation sectors across Western Canada.

We specialize in the precision repair, rebuild, and manufacture of electric motors and replated components - with a reputation for quality, speed, and reliability. But it’s our people who set us apart. At West Fraser, we believe in thinking creatively, acting with integrity, and working together to deliver outstanding results. Our team is built on a foundation of deep technical expertise, strong mentorship, and a shared commitment to safety, innovation, and continuous improvement. Whether we're solving complex motor challenges or streamlining turnaround times, we bring energy, accountability, and pride to everything we do.

Position Summary

Are you a detail-driven professional who thrives on solving problems, supporting customers, and working as part of a high-performing team? West Fraser Electro Mechanical is looking for a Inside Sales Representative to join our growing sales department.
In this role, you'll be the first point of contact for customers—providing timely, accurate quotes, processing orders, and coordinating with our production team to keep projects moving. You'll use your technical knowledge and strong communication skills to understand customer needs, recommend solutions, and ensure a seamless experience from inquiry to delivery.
We’re looking for someone who thrives in a fast-paced environment, values accuracy and urgency, and understands that great customer service is about more than answering questions—it’s about building trust. If you’re a natural team player who takes pride in getting the details right and keeping things on track, you’ll fit right in.
What You Will Be Responsible For:

• Serving as a key point of contact for customers—responding to inquiries, processing orders, and ensuring a smooth, professional experience every time


• Handling incoming RFQs (Requests for Quote) with accuracy, urgency, and attention to detail


• Sourcing products, pricing, and delivery options from approved vendors to support customer needs


• Coordinating logistics, tracking shipments, and following up on orders to ensure timely delivery


• Maintaining accurate and organized customer files and inventory records


• Managing the opening and closing of the Sales shipping/receiving area and supporting warehouse organization

• Overseeing shipping and receiving for both inventory and sales orders


• Collaborating closely with the Sales Manager and Key Account Managers to support team objectives and maintain strong internal communication


• Maintaining min/max inventory levels and flagging discrepancies or supply issues proactively


• Promoting a professional, positive image of West Fraser Electro Mechanical in every customer and vendor interaction.

What You Will Bring:

• Proven experience in technical inside sales or customer service—ideally in an industrial, manufacturing, or B2B environment


• A solution-focused mindset with the ability to understand customer needs and deliver accurate, timely responses


• Strong organizational skills and attention to detail, especially when it comes to quoting, logistics, and inventory tracking


• Excellent communication skills and a positive, professional approach to working with customers, vendors, and internal teams


• Experience using CRM systems, quoting tools, and order management software to stay organized and responsive


• A collaborative team player who takes initiative and contributes to a fast-paced, customer-first environment


• A passion for problem-solving, continuous improvement, and doing things right the first time


• Willingness to occasionally travel for training or customer site support, if required

What we will give you:

• $60,000 - $70,000 per annum, dependent on experience and qualifications


• Full extended Heath & Dental Benefits


• Fantastic vacation and leave benefits


• Education funding opportunities


• Career advancement opportunities


• Fun team and company-sponsored functions

West Fraser Electro-Mechanical is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.