Inside Sales Representative

Sonepar; Oshawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a leading electrical distributor as an Inside Sales Representative in Oshawa. You will develop customer relationships, ensure satisfaction, and handle orders and inquiries. This position offers growth opportunities in a dynamic industry, supported by over 40 years of experience.

Benefits

Career development opportunities

Largest inventory in the market

Participation in a leading company culture

Qualifications

• 1-3 years of related experience required.
• Product knowledge or industry experience preferred.

Responsibilities

• Develop and maintain positive customer relationships.
• Respond to incoming calls and process orders.
• Identify new products and upselling opportunities.

Skills

Customer relationship management

Sales techniques

Technical support

Education

High school diploma

Post-secondary courses in Sales and/or Marketing

Tools

Microsoft Office

Job description

We are a full line electrical distributor providing our customers with quality products and exceptional customer service. Our knowledge and expertise in the industry have established us as a dependable source for professionals in the trade. We have 11 branches across the 401 corridor from Belleville to Hamilton. Our team of experienced and knowledgeable staff strives to provide the best quality service always – at our counters, with our deliveries, and through our project team.

Working at SESCO is more than just a job. A career with us means being part of a winning team that helps you prosper in a company culture where you can truly make a difference. We offer a range of development opportunities and recognize and reward your accomplishments. Interested in the latest and greatest? We seek continuous improvement in our processes, products, and ourselves. We’re at the industry forefront when it comes to technology and offer a variety of digital solutions internally and externally to make working with us easier and more exciting. While you work on opportunities that help define your career, we’ll create the perfect environment for you to thrive.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 110 locations across 8 provinces.

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business-to-business distributor of electrical products and related solutions.
• A chance to get involved in the ever-growing electrical industry.
• We house the largest inventory to better serve our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

For our Oshawa location, reporting to the Branch Manager, the Inside Sales Representative is responsible for developing and maintaining positive customer relationships, and ensuring customer satisfaction regarding order taking, product knowledge, pricing, deliveries, and overall service.

Main responsibilities include:

• Contacting current customers and identifying new products and potential up-selling opportunities.
• Responding to and processing incoming calls and orders.
• Opening new accounts.
• Developing customer base and sales leads by making cold and warm calls.
• Entering orders into the system.
• Maintaining knowledge of current products and learning about new products.
• Identifying products that the customer requires which may not be stocked by the company and sourcing those products.
• Providing pricing quotations and following up on quotes.
• Purchasing (direct orders).
• Counter sales (where applicable).
• Shipping & receiving - verifying orders daily and filling in if the shipper/receiver is absent (where applicable).
• Handling credits and debits.
• Processing returns as required.
• Providing basic technical support on products.
• Providing quotations and product information.
• Responding to inquiries.
• Closing orders.

Education, experience, and training required:

• High school diploma required.
• Post-secondary courses in Sales and/or Marketing preferred.
• Knowledge of Microsoft Office.
• 1-3 years of related experience.
• Product knowledge or industry experience preferred.