Inside Sales Representative

Livingston International; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customs brokerage firm is seeking a Sales Representative to respond to inquiries and manage sales opportunities. The ideal candidate will have knowledge of customs brokerage, effective communication skills, and experience with Salesforce. This full-time role offers a supportive culture for career growth, preferably for candidates residing in Canada or the US, with a focus on efficient service for clients. Remote work is available.

Qualifications

• Minimum 2 years of related experience.
• Familiar with sales processes and CRM systems.

Responsibilities

• Respond to sales inquiries and conduct needs assessments.
• Manage opportunity and lead pipelines.
• Coordinate sales activities with other departments.
• Onboard new customers and setup Livingston accounts.

Skills

Proficient with Salesforce.com

U.S. and Canadian Brokerage knowledge

Familiarity with U.S. and Canadian customs compliance

Sales acumen

Effective time management

Client service proficiency

Effective communication skills via phone and email

Familiarity with using a telephony system

Education

Bachelor's Degree or equivalent

Job description

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type : Full Time

Location : Remote office in the US or Canada.

JOB SUMMARY

This role responds to incoming sales inquiries in a timely manner. Conduct full needs assessment to determine which services will meet prospects needs and / or wants. Manages the opportunity and lead pipelines to insure optimal sales results. Maintains accurate and up-to-date data in customer relationship management (CRM) system.

KEY DUTIES & RESPONSIBILITIES

• Identify and qualify prospects and sales opportunities via inbound lead requests (phone and email) and enter information into the customer relationship management (CRM) system.
• Utilize strong knowledge of customs brokerage industry to identify efficient and compliant ways to import commodities.
• Collaborate with freight specialist on qualifying prospects.
• Partner with and provide feedback to marketing on new partnership initiatives.
• Conduct sales presentations over the phone with potential customers.
• Uncover new sales opportunities and increase customer base.
• Onboard new customers and setup of new Livingston accounts.
• Coordinate sales activities with other Livingston internal contacts throughout the various departments in the company (operations teams).
• Liaise with other departments and sales staff to seamlessly implement new contracts.
• Apply a complete knowledge of all the organization’s products / services and policies.
• Record in CRM all prospects and maintain a record of all phases of activities.
• Learn and understand Livingston’s sales process, services, and products.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

Proficient with Salesforce.com

U.S. and Canadian Brokerage knowledge

Familiarity with U.S. and Canadian customs compliance

Sales acumen

Effective time management

Proficient with client service

Effective communications skills via phone and email

Effective time management

Familiarity with using a telephony system

WORK EXPERIENCE – MINIMUM REQUIRED

2 years of related experience

EDUCATION

Required : Bachelors Degree or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Accountability

Agility

Customer First Focus

Inclusion and Collaboration

Leading and Developing

Business Acumen and Straight Talk

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada : Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.