Inside Sales Representative

STRIVE Recruitment; Cranbrook; On-site; CAD 40,000 - 50,000; Full time

Job summary

A recruitment agency is seeking a Counter Sales Representative in Cranbrook. The role involves greeting customers, processing orders, and managing inventory with forklift support. Candidates should have prior experience in customer service and the construction industry. This temporary position offers opportunities for a permanent transition, comprehensive benefits, and a collaborative work environment.

Benefits

RSP Matching Contributions

Annual discretionary bonus

Educational assistance program

Health coverage options

Employee recognition programs

Qualifications

• 2-3+ years in a similar role within construction or building materials.
• Experience operating a forklift; certification is a plus.
• Strong oral and written communication skills.

Responsibilities

• Greet and assist customers, handling transactions.
• Maintain an organized counter and perform inventory counts.
• Collaborate with other departments.

Skills

Customer service skills

Forklift operation

Communication skills

Inventory management

Tools

CRM platforms

Job description

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

The Role

Our client is one of BC's Great Places to Work and an international distributor of construction materials, currently looking to add 1 more Counter Sales Representative to the team in Cranbrook, where the primary role will be to greet incoming customers and process their orders, as well as upselling. As the face of the company, top customer service is required.

Among other responsibilities, the Counter Sales Representative will support with inventory cycle counts and the organization of the warehouse. Forklift experience is required for this position.

Reporting to the Branch Manager, the shift times for this vacancy are from either 7 AM or 8 AM start until 4 PM or 5 PM, fully on-site.

• Please note this is a temporary to permanent position with a full transition to a permanent role within 3.5 months.

Responsibilities :

• Greet and assist customers, locate products, and handle transactions.
• Offer product recommendations and answer customer inquiries in person or over the phone.
• Maintain a clean, organized counter for an optimal customer experience.
• Stay up to date on products and internal systems.
• Performing inventory cycle counts and organizing the warehouse using a forklift.

Requirements :

• 2-3+ years of experience in a similar role within the construction, building materials, or electrical parts industry .
• Experience and confidence operating a forklift and following safety protocols. A forklift certification is considered an asset.
• Strong communication skills both oral and written, handling every interaction with great professionalism.
• A friendly, solutions-oriented individual with customer service or sales experience who enjoys both physical tasks and interacting with people.
• Inventory cycle count experience is a strong asset.
• CRM platform exposure and excellent computer skills.
• Comfortable working both indoors and outdoors. Mainly indoors.
• Strong organizational skills and attention to detail.
• Teamwork and collaboration with other departments is required.
• 40,000 to $50,000, depending on experience.
• RSP Matching Contributions after probation.
• Annual discretionary bonus after probation.
• Employee recognition programs and rewards, available after probation.
• Educational assistance program, after probation.
• Benefits and health coverage. Several options are available depending on family needs; after probation.
• A global and stable employer with many years in the industry.
• Collaborative work environment.
• Opportunities for growth!

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