Inside Sales Representative

Carrier Global Corporation; City of Langley; On-site; CAD 33,000 - 83,000; Full time

Benefits offered by this job

Medical & Dental

Retirement Benefits

Time Off

Disability Coverage

Life Insurance

Tuition Assistance

Job summary

Carrier Global Corporation, with Viessmann Climate Solutions, is hiring an Inside Sales Representative in Langley, BC. You will ensure flawless order processing in SAP, promote our digital Vi-Shop portal, and coordinate international logistics to support customer success.

You will train clients on SaaS tools, advise on product selection and pricing, and maintain data integrity across ERP systems while enabling self-service for customers.

Qualifications

• 2+ years of experience in sales operations, order management, or a customer-facing logistics role.
• Experience utilizing SAP and LVS reporting systems.
• Experience training customers on digital Vi-Shop and Vi-Parts Apps (SaaS/portal tools).
• Background in manufacturing, HVAC, technical product distribution, or international trade.
• Proficiency with cross-border logistics across US/Canada and Europe.
• Experience navigating orders within an ERP system (e.g., SAP).
• Proven ability to advise customers on product selection, pricing, and order troubleshooting.
• Strong digital literacy guiding customers through web portals or software tools.
• Familiarity with international shipping documents, customs, and cross-border compliance.
• Excellent communication, problem-solving, and attention to detail.

Responsibilities

• Drive the Sales Engine by accurately entering and closing Sales Orders and variants in SAP.
• Elevate Customer Experience by building smart digital tools for easy interaction and business with Viessmann.
• Guide customers on product selection, pricing, and availability; craft tailored sales quotations.
• Resolve order challenges quickly by liaising with internal teams.
• Master Vi-Shop portal; guide customers through navigation, orders, and reviews.
• Lead customer onboarding and training for Vi-Shop and Vi-Parts Apps.
• Maintain data integrity, internal controls, and documentation across SAP and LVS reporting.
• Support international logistics with complete customs paperwork for US/Canada and Europe.

Skills

Sales operations

Order management

Customer-facing logistics

SAP experience

LVS reporting systems

Customer training

Cross-border logistics

Order troubleshooting

Digital portals

Clear communication

Education

High School Diploma or GED

Tools

SAP

LVS reporting systems

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media @Carrier.

Viessmann Climate Solutions

Viessmann Climate Solutions is a global leader in sustainable climate and energy solutions, focused on creating living spaces for future generations. Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through intelligent, integrated solutions that foster sustainability and comfort.

Viessmann Climate Solutions is part of the Carrier Global Corporation.

About this role

Viessmann is looking for a dynamic Inside Sales Representative to join our team in Langley, BC. In this role, you’ll be the operational backbone of our sales engine—ensuring flawless order processing, driving customer adoption of our digital portals, and facilitating smooth international logistics. If you love helping clients succeed while building smarter operational processes, we want to hear from you!

Key Responsibilities

• Drive the Sales Engine: Take ownership of the accurate entry, maintenance, and seamless close-out of all Sales Orders and custom variants within our enterprise ERP system (SAP).


• Elevate Customer Experience: Partner with clients to identify and build smart digital tools that make interacting and doing business with Viessmann effort‑free.


• Guide & Consult: Act as a trusted advisor—guiding customers on product selection, pricing, and availability while crafting tailored sales quotations.


• Problem‑Solve in Real‑Time: Serve as the go‑to liaison between clients and internal teams to resolve order challenges quickly and uphold exceptional service standards.


• Master Our Digital Portal: Build deep expertise in the Vi-Shop customer portal, guiding clients through navigation, order placements, and account reviews.


• Empower Client Self‑Service: Lead interactive customer onboarding and training sessions for Vi-Shop, driving adoption and enabling clients to manage orders independently.


• Ensure Operational Excellence: Help maintain robust internal controls, data integrity, and compliance across SAP, LVS reporting, and key sales documentation systems.


• Power Global Logistics: Facilitate international commerce by generating complete customs documentation and export paperwork for U.S. container shipments, European orders, and LTL logistics.

Basic Requirements

• High School Diploma or GED


• 2+ years of experience in sales operations, order management, or a customer‑facing logistics role.

Preferred Requirements

• Prior experience utilizing or administering SAP and LVS reporting systems.


• Direct experience conducting customer training, webinars, or onboarding sessions for digital Vi-Shop and Vi-Parts Apps (SaaS/portal tools).


• Background working in manufacturing, HVAC, technical product distribution, or international trade sectors.


• Proficiency with cross‑border logistics across North America (US/Canada) and European export markets.


• Hands‑on experience navigating and managing orders within an Enterprise Resource Planning (ERP) system (e.g., SAP).


• Proven track record of providing direct customer advice on product selection, pricing, and order troubleshooting.


• Strong digital literacy with experience guiding customers through web portals, online platforms, or software tools.


• Familiarity with international shipping documentation, customs paperwork, and export/import compliance (specifically U.S. and cross‑border logistics).


• Exceptional communication skills, problem‑solving ability, and high attention to detail.

Additional information

• Must have unrestricted authorization to work in Canada.


• No visa sponsoring available.

Pay Range

The expected base salary range for this role is between $33,000.00 CAD - $83,000.00 CAD annually. The rate of pay may be impacted by factors such as the applicant's geographic location, market data/range, skills, prior relevant experience, job‑related knowledge, specific degrees and certifications, and/or other relevant considerations. This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, as well as possible retirement contributions. The pay range will not be below the minimum wage applicable to the province in which the applicant is to be employed.

Other Compensation

This role may also provide the opportunity to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation, it will be based on measurable performance factors which may include company performance, individual performance or other key performance indicators.

Use of AI

Technology‑enabled tools may support parts of the recruitment process, with oversight by people.

Benefits

Employees are eligible for benefits, including:

• Medical, Dental


• Retirement Benefits


• Time off and Leave


• Disability: Short‑term and long‑term disability


• Life Insurance and Accidental Death and Dismemberment


• Tuition Assistance

Benefits are available to eligible full‑time employees and may vary based on provincial or local requirements and other eligibility factors, including date of hire and the terms of any applicable collective bargaining agreement.

Carrier Accommodations Process

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Current Vacancy Identification

This is a current vacancy for which Carrier is currently hiring.

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