Inside Sales Representative

Waste Connections US, Inc.; Canada; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Retirement plan with company match

Medical, dental, vision

Employee assistance program

Stock purchase plan

Life and disability insurance

Job summary

Waste Connections of Canada is seeking an Inside Sales Representative to support customers and drive sales growth. You will handle inbound inquiries, process orders, promote services, and proactively reach out to clients to grow the book of business.

The role requires strong communication, customer-first mindset, and the ability to build lasting relationships while resolving issues efficiently.

Qualifications

• Telephone sales and customer service focus with retention track record.
• Strong written and verbal communication abilities.
• Ability to learn and use multiple computer systems concurrently.

Responsibilities

• In-office 5 days a week, 8-5, collaborating with the sales team.
• Retain existing customers and defend service agreements.
• Identify and source new business within existing accounts.
• Enter gathered intelligence into ARES and Trux for follow-up.
• Work with operations and administration in a team setting, independently when needed.
• Address customer inquiries promptly with effective solutions.
• Support sales campaigns and promotions with the team.

Skills

Telephone sales

Customer retention

Communication skills

Team collaboration

Multi-system proficiency

Tools

ARES system

Trux system

Job description

Why Choose Us:

We are Waste Connectionsof Canada,an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout Canada and the U.S. We're proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

General Description:

The Inside Sales Representative plays a key role in supporting customers and driving sales growth within the organization. This position involves handling inbound inquiries, providing service information, processing orders, and proactively reaching out to existing and potential clients to promote products or services. The ideal candidate is a strong communicator with a customer-first mindset, capable of building relationships, resolving issues efficiently, and identifying sales opportunities.

As an Inside Sales Representative with us, the minimum responsibilities are:

• In office 5 days a week 8-5 working with sales team
• Customer Retention
• Service Agreement Defence
• Sourcing new business opportunities within an existing book of business
• Enter intelligence gathered into our ARES and Trux systems for future follow up.
• Working with operations and administrative staff in a team environment but must be capable of working independently.
• Address customer concerns and inquiries promptly, providing solutions and ensuring a positive customer experience.
• Work with sales team to call on all sales campaigns/promotions, new service launch and other sales related initiatives

What We Need From You:

• Telephone sales and customer skills are a key component of the position with successful track record of maintaining existing business thru proactive customer retention.
• Excellent phone etiquette and demeanor.
• Excellent written and verbal communication skills.
• Maintain and develop existing business best practices.
• Ability to operate in a fast-paced and dynamic business environment and be prepared to develop and execute strategies
• Ability to learn and use multiple computer systems simultaneously

What You'll Get From Us:

• Competitive Wages
• Retirement Plan with company match; let us help you save for your future
• Benefits; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance: Life, Short Term/Long Term Disability

With competitive base salary, and awards and incentives, our culture looks to drive success and creates an environment that is a great place to work for any motivated salesperson. On top of all of this, you can earn even more through our sales commission plan. Our compensation package is competitive and comes with excellent benefits. You'll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.