Inside Sales Representative

Kelly; Burnaby; On-site; CAD 55,000 - 60,000; Full time

Job summary

A leading company in sales and customer service seeks an Inside Sales Representative in Burnaby. The role involves providing exceptional service while processing orders and supporting sales. Candidates must have at least 2 years of logistics experience and strong communication skills. The position offers competitive salary and comprehensive benefits.

Benefits

Competitive salary

Comprehensive benefits package

Paid vacation

RRSP matching program

Opportunities for professional development

Qualifications

• Minimum 2 years’ experience in logistics.
• Strong written and verbal communication skills.
• Strong sense of urgency with empathy for customers.

Responsibilities

• Process sales orders and assist customer inquiries.
• Maintain professional communication with customers.
• Organize shipments based on inventory availability.

Skills

Strong communication skills

Proactive problem-solving

Interpersonal skills

Multitasking abilities

Organizational skills

Mathematical ability

Dependable and accountable

Education

High school diploma or equivalent

Post-secondary education

Tools

MS Office

SAP

Job description

Position: Inside Sales Representative

Reports to: Sales Director

Pay Structure: $55k- $60k

Type: Full-Time, Permanent

Location: Burnaby, BC

About the Role

The Customer Service / Inside Sales Representative will provide customers with an exceptional level of service by accurately processing sales orders, responding to product and service inquiries, and supporting the overall sales function through customer service activities. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to work cross-functionally with sales, manufacturing, finance, and logistics teams.

Main Duties

• Accept, acknowledge, process, and invoice customer sales orders.
• Assist customers with inquiries relating to products, delivery, pricing, and order status.
• Ensure timely, professional communication with customers.
• Support the Sales Director in managing customer accounts and sales-related tasks.
• Maintain contact with internal departments (Finance, Manufacturing, Logistics, etc.) to ensure customer needs are met.
• Organize shipments of customer orders based on inventory availability and priorities; track shipments.
• Keep accurate and up-to-date records of customer information.
• Adhere to department standards and best practices.

Requirements

• Strong desire and ability to work in a fast-paced environment.
• High school diploma or equivalent (post-secondary education an asset).
• Minimum 2 years’ experience in logistics (mandatory).
• Excellent interpersonal and customer service skills.
• Strong multitasking abilities to manage multiple orders and activities.
• Proficiency in MS Office; SAP experience an asset.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• High sense of urgency with empathy and patience for customers.
• Strong mathematical ability.
• Dependable, accountable, and punctual.

What's Offered

• Competitive salary
• Comprehensive benefits package
• Paid vacation
• RRSP matching program
• Modern workplace and exciting responsibilities in a growing industry
• Opportunities for professional development
• Collaborative team environment with open communication