Inside Sales Representative

Core-Mark; Burnaby; On-site; CAD 35,000 - 45,000; Full time

Job summary

Core-Mark, a leading company in food distribution, is seeking a Customer Care Representative dedicated to enhancing the customer experience. The role requires resolving inquiries efficiently while ensuring a high standard of service. Join a work environment focused on respect, reward, and growth opportunities.

Benefits

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

Paid Time Off

Scholarship Opportunities for children of associates

Qualifications

• Minimum of one year of customer service experience required.
• Type 40 WPM; excellent communication skills essential.
• Ability to solve practical problems and deal with varied situations.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Process orders and handle adjustments or billing issues.
• Maintain records and prepare reports as required.

Skills

Customer Service

Communication

Data Entry

Problem-Solving

Microsoft Office

Job description

Company Description

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Job Description

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $17 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
• Growth opportunities performing essential work to support food distribution
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.

Schedule:

Salary:

Position Responsibilities:

• Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
• Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
• Filing and running reports as needed.
• Processing customer shorts, mis-picks, and credits.
• Conducting account research and resolving problems.
• Channeling customer inquiries to appropriate departments and documenting customer contacts.
• Assuring that appropriate records are maintained, and reports are prepared.
• Resolving customer requests for adjustments to orders and billing.
• Entering and retrieving a variety of information using the computer terminal.
• Assisting customers in the ordering process.
• Maintaining current knowledge of pricing and product availability.
• Understanding, interpreting, and explaining company procedures related to products and pricing.
• Performing other related tasks and duties as assigned.

Skills & Experiences:

• Minimum of one year of customer service experience.
• Must be able to type 40 WPM (words per minute)
• Excellent communication skills.
• Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Core-Mark is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a HR representative

Required Experience

Minimum of one year of customer service experience

Required Qualifications

Skills & Experiences:

Minimum of one year of customer service experience.

Must be able to type 40 WPM (words per minute)

Excellent communication skills.

Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's.

Ability to solve practical problems and deal with a variety of concrete variables in situations.

Ability to perform detailed data entry work accurately and efficiently within deadlines.

Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Preferred Qualifications

Successful candidate should have some experience planning call cycles and working autonomously in an inside sales role. Successful candidate should also know how to book deals and execute the sell in of marketing programs. Express the value of programs and how it translates into profits for our customers. "Sell the facts about why it's a great idea to partner with Core-Mark".

Good working knowledge of Excel and PowerPoint is a plus. Excellent communication skills with a focus on clear communication of details that are pertinent to selling and category expansion.

EEO Statement

Core-Mark is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a HR representative.