Inside Sales/Delivery Driver

CSS White Cap Supply Canada Inc; Lindsay; On-site; CAD 21,000 - 30,000; Full time

Job summary

White Cap Supply Canada Inc is seeking a customer-focused associate to handle counter and phone sales, process orders, and assist with deliveries. The role emphasizes exceptional service, order accuracy, and building relationships with customers.

You will upsell related products, respond to inquiries, stock shelves, and maintain showroom cleanliness while delivering a positive shopping experience. Some light driving for stock and deliveries may be required.

Qualifications

• Customer-focused service experience required or preferred.
• Ability to upsell related products and promotions.
• Experience entering and processing orders and handling inquiries.

Responsibilities

• Provides exceptional customer service by greeting and interacting with customers.
• Upsells by identifying related products and promotions.
• Develops relationships and positions the business as a first-choice supplier.
• Handles customer questions about accounts, products, rates and services.
• Processes orders and quotes, and provides order information to customers.
• Restocks store merchandise and keeps showroom orderly.
• Drives delivery van to pick up stock or deliver materials.

Skills

Customer service

Upselling

Order processing

Communication

Inventory stocking

Education

HS Diploma or GED

Job description

Job Summary

Responsible for providing exceptional customer service and generating new sales opportunities. Respond to customer order and quotation requests, over the counter, and received via outside sales representatives, telephone, email, and faxed correspondence. Responsible for receiving, entering and processing orders, and delivering products

Major Tasks, Responsibilities, and Key Accountabilities

• Provides exceptional customer service by greeting and interacting with customers.
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Develops relationships and partnerships and establish our business as a First Choice Supplier to our customers.
• Analyzes our market and champions sales initiatives to increase overall market share and profitability.
• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
• Communicates product features, benefits, and warranty policy information to customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pull orders as required.
• Restocks store merchandise as needed.
• Arranges stock on shelves or racks in sales area and keeps merchandise in order.
• Maintains showroom cleanliness.
• Drives delivery van to pick up incoming stock or deliver materials to designated locations.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

Work Environment

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate to heavy weight (8-40 pounds). No travel required.

Education and Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.

For more information about White Cap, visit about.whitecap.com.