Inside Sales/Delivery Driver

Brafasco; Cambridge; On-site; CAD 23,000 - 33,000; Full time

Job summary

White Cap is seeking a customer-focused associate to deliver outstanding service, process orders, and support sales initiatives. You will engage with counter customers, coordinate deliveries, and help identify opportunities to upsell and promote products.

Based in Cambridge, Ontario, the role involves stocking, showroom upkeep, and assisting both in-store and phone customers with timely solutions and accurate information.

Qualifications

• Respond to customer order and quotation requests over the counter, and received via outside sales representatives, telephone, email, and faxed correspondence.
• Provide order entry, processing, and delivery coordination to ensure customer satisfaction.
• Develop relationships and position us as a trusted supplier to customers.
• Assist with stock management and showroom presentation to support sales efforts.
• Communicate product features, benefits, and warranty information to customers.

Responsibilities

• Provides exceptional customer service by greeting and interacting with customers.
• Upsells by identifying related products and promotions.
• Develops relationships and partnerships and establish our business as a First Choice Supplier to our customers.
• Analyzes market and supports sales initiatives to increase market share and profitability.
• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered.

Skills

Customer service

Upselling

Relationship building

Attention to detail

Education

HS Diploma or GED

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for providing exceptional customer service and generating new sales opportunities. Respond to customer order and quotation requests, over the counter, and received via outside sales representatives, telephone, email, and faxed correspondence. Responsible for receiving, entering and processing orders, and delivering products

Major Tasks, Responsibilities, and Key Accountabilities

• Provides exceptional customer service by greeting and interacting with customers. Upsells by identifying related products, add-on extensions and making customers aware of product promotions.

• Develops relationships and partnerships and establish our business as a First Choice Supplier to our customers.

• Analyzes our market and champions sales initiatives to increase overall market share and profitability.

• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.

• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions. Communicates product features, benefits, and warranty policy information to customers.

• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.

• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Maintains showroom cleanliness.

• Drives delivery van to pick up incoming stock or deliver materials to designated locations.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

• None.

Work Environment

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate to heavy weight (8-40 pounds).

• No travel required.

Education and Experience

• HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in your applications.

Minimum Pay

$20.15

Functional Area Field Operations

Postal Code N1R 6R7