Inside Sales/Customer Service Representative

Intercity Packers Meat & Seafood; Richmond; On-site; CAD 42,000; Full time

Job summary

A prominent meat and seafood distributor in Richmond is seeking a full-time Inside Sales/Customer Service Representative. This role is crucial for providing exceptional customer service and involves order processing, product promotion, and troubleshooting. Candidates should have a high school diploma and excellent communication skills. The position offers comprehensive benefits and opportunities for career advancement.

Benefits

Comprehensive health and dental benefits

Registered Retirement Savings Plan (RRSP) Matching

Annual Profit Sharing Bonus

Employee discounts on products

Opportunities for career advancement

Qualifications

• Ability to stay calm under pressure.
• Strong computer skills.
• Excellent customer service skills.

Responsibilities

• Receive and process orders/credits by various channels.
• Promotion and sales of connected or new products.
• Troubleshoot customer service issues.

Skills

Customer service skills

Computer skills

Ability to learn and retain information

Effective communication

Education

High school diploma

Job description

Overview

Intercity Packers Ltd. Thank you for your interest in Intercity Packers. We are always looking for qualified people to join our team who share our passion for integrity, quality, safety, sustainability, accountability and trust. We are dedicated to our customers and committed to our people. We believe in treating each other with respect and working as a team to get things done right. Does this sound like you? See our job opening below.

Intercity Packers is the largest meat/seafood distribution company in Western Canada and part of the Gordon Food Service (GFS) Canada group of companies, recognized by Forbes magazine to be among Canada’s Best Employers in 2022.

We are seeking a full-time Inside Sales/Customer Service Representative at our Richmond location. Reporting to the Customer Service Manager, the Inside Sales/Customer Service Representative is responsible for providing the best customer service to our customers at the Richmond location. If you are self-driven, flexible, and have a strong passion for joining a successful customer service-oriented team, we would love to hear from you!

Position: Full-Time, Permanent

Salary: $42,000/year + up to 10% annual bonus based on performance

Schedule: 5 days between Sunday and Friday, 10:30am-7pm

Responsibilities

• Receive and process orders/credits by telephone, in person, via fax, email, SPS, EDI, sales answering machines
• Promotion and sales of connected, push or new product
• Initiate sales by calling existing clients
• Check inventory for product availability, delivery schedule, and price verification
• Troubleshoot customer service issues and coordinate between internal departments such as Accounting, Assembly, Outside Sales, Dispatch, Processing or Purchasing for a positive outcome
• Print pickup slips and invoices
• Run and sort orders and reports for various internal and external customers/departments
• Arrange for pickup of orders with correct corresponding paperwork
• Advising shortages to Sales Representatives and imputing orders for appropriate substitutions
• Invoice orders
• Assist arrivals at Reception and the Pickup counter, process order payments and paperwork
• Maintain a positive, empathetic and professional attitude towards customers at all times
• Daily entry and posting of orders and credits
• Commitment to Food Safety by adhering to HACCP and CFIA hygiene rules / sanitary work practices
• Other duties as required

Requirements

• High school diploma
• Ability to stay calm under pressure
• Great ability to learn and retain information
• Excellent customer service skills and strong computer skills
• Ability to communicate effectively in written and oral English language

Benefits

• Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)
• Registered Retirement Savings Plan (RRSP) Matching Program
• Annual Profit Sharing Bonus
• Employee Family Assistance Program
• Opportunities for career advancement
• Employee Recognition Programs
• Company-sponsored events (Family Picnic, Staff Celebration, BBQs)
• Training opportunities
• Annual Safety Boot Allowance Program
• Full-time hours
• A team-oriented work environment
• Special employee discounts on meat and seafood products

About Intercity Packers

At Intercity Packers Meat & Seafood, we believe in good food and good people. Over the past five decades, we have cultivated a rich history of bringing customers high quality, innovative and carefully sourced meat, seafood products and the best customer service. Our unwavering mission to provide customers with the best is reflected in our motto, “Yes, we do!”

Equal Opportunity and Accommodation

We thank all applicants for their interest; however only those selected for the next stage will be contacted. Intercity Packers is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with a disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.