Inside Sales & Client Onboarding Specialist

Mantoria Inc.; Mississauga; Presencial; CAD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Mantoria Inc. in Mississauga is seeking an Inside Sales & Client Onboarding Specialist to manage the full lifecycle of client relationships, from initial contact to onboarding.

You will split your time between generating and closing warehousing business and ensuring new clients feel confident and supported as they come on board. This role suits someone who thrives in a fast-paced logistics environment, with strong communication, organization, and the ability to work independently.

Formación

• 3+ years in inside sales, account management, or customer onboarding.
• Experience in warehousing/logistics or 3PL; CRM familiarity (HubSpot preferred).
• Self-motivated, organized, with strong follow-through on tasks.

Responsabilidades

• Inside Sales: respond promptly to inbound leads and inquiries.
• Prepare accurate warehousing quotes based on client needs.
• Follow up to move opportunities through the sales cycle.
• Re-engage older leads to uncover new opportunities.
• Maintain CRM records with leads, quotes, follow-ups, and status.
• Attend industry events to build network and generate opportunities.
• Help implement a final mile delivery strategy with ops/leadership.
• Onboarding: be primary contact during onboarding.
• Create and maintain SOPs for new clients.
• Collaborate with warehousing/operations for smooth setup.
• Develop Onboarding Guidelines to standardize processes.

Conocimientos

Communication

Time management

Relationship-building

Educación

3+ years inside sales / client onboarding

Experience in warehousing / logistics / 3PL

Herramientas

HubSpot CRM

Descripción del empleo

Join our team!

We are always scouting for talented individuals to join our team. Come join a winning team as a Business Development Representative and grow with us! We are interested in finding self-motivated and dynamic team members for whom:

• Customer service is a priority and a passion
• Your industry knowledge is a point of pride
• Positive and team oriented attitude is a must
• Computer proficiency is a must

Role Overview:

We are seeking an Inside Sales & Client Onboarding Specialist to manage the full lifecycle of a client relationship, from first contact to a smooth, successful start. You will split your time between generating and closing warehousing business and ensuring new clients feel confident and supported as they come on board. This role is ideal for someone who enjoys both the energy of sales and the satisfaction of building long-term client trust.

Main Responsibilities:

Inside Sales

• Respond promptly and professionally to inbound sales leads and inquiries
• Prepare accurate, competitive warehousing quotes based on client requirements
• Follow up consistently with prospects to move opportunities through the sales pipeline
• Re-engage and nurture older or dormant leads to uncover new opportunities
• Maintain accurate and up-to-date records in the CRM (leads, quotes, follow-ups, status)
• Attend industry events and conferences to build the company's network and generate new business opportunities
• Help implement a final mile delivery strategy in collaboration with operations and leadership

Client Onboarding & Relationship Management

• Serve as the primary point of contact for new clients during the onboarding period
• Create and maintain Standard Operating Procedures (SOPs) for new clients
• Work cross-functionally with warehousing/operations teams to ensure smooth setup and implementation.
• Develop and maintain Onboarding Guidelines to standardize and streamline the onboarding process

Main Requirements:

• 3+ years of experience in inside sales, account management, customer onboarding, or a related client-facing role
• Experience in warehousing, logistics, 3PL, or supply chain. Experience with CRM software (e.g. HubSpot) preferred
• Self-motivated and pro-active with the ability to work independently and drive tasks to completion
• Highly organized and detail-oriented, with strong follow-through on documentation, SOPs, and client commitments
• Strong communication skills - written and verbal - with a consultative, relationship-building approach
• Comfortable managing multiple leads/clients simultaneously and prioritizing effectively
• Willingness to travel periodically to attend industry events and conferences

Why Join Us?

• Challenging Projects: Work on high-impact global projects with some of the most complex logistics challenges
• Career Growth: Opportunities for professional development and career advancement in the logistics and supply chain industry
• Dynamic Team: Collaborate with a team of experienced logistics professionals in a fast-paced, innovative environment

Mantoria offers :

• A great working environment that is challenging and stimulating
• Excellent benefits including Group Insurance and Group Registered Retirement Savings Plan