Inside Sales - Cambridge/Ayr, Ontario

Martin Sprocket & Gear; Ayr; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Life & Disability Insurance

Retirement Savings Plan with Profit Sh

Company-paid Holidays

Training and Advancement Opportunities

Job summary

Martin Sprocket & Gear is seeking a customer service professional to engage with an established client base, provide product and pricing information, and manage orders in a fast-paced environment. The role emphasizes accuracy, teamwork, and continuous learning within a highly regarded mechanical power transmission specialist.

Join a company offering comprehensive benefits and a profit-sharing plan, with Monday–Friday scheduling and opportunities for growth and development in a collaborative

Qualifications

• 1–2 years of sales or customer service experience.
• Strong mechanical inclination or technical skills.
• Excellent interpersonal and communication skills with focus on customer service.
• Team-oriented mindset and collaboration.
• Ability to evaluate situations, solve problems, and make decisions.
• Adaptability to a dynamic, fast-paced environment with multi-tasking.
• Willingness to grow skillset and contribute to organizational goals.
• Proficiency with computers and strong organizational skills.
• Educational background: High school diploma; college diploma or university degree preferred.

Responsibilities

• Respond to inbound sales calls with product and pricing information, order status, and delivery confirmations.
• Process and coordinate orders: secure and renew orders, arrange delivery, and collaborate with shops and facilities.
• Provide technical and sales support: assist customers and team with product use, operation, and maintenance.
• Enter orders and quotes in a fast-paced environment; follow up on quotes and complete tasks with accountability.
• Participate in extensive hands-on training program to prepare for success.
• Focus on growth and personal development.
• Enjoy competitive benefits: salaried role with full benefits and profit-sharing plan.

Skills

Customer service

Communication

Teamwork

Problem-solving

Adaptability

Organization

Technical aptitude

Attention to detail

Growth mindset

Multitasking

Education

High school diploma

College diploma or university degree preferred

Job description

Are you ready to bring your Customer service skills to a team that values precision, collaboration, and innovation? Join our dynamic organization, where we prioritize quality and customer satisfaction, and are seeking a talented individual like you to excel in this exciting role!

What You'll Do

• Engage with customers: Respond to inbound sales calls from our established customer base, providing product and pricing information, order status updates, and delivery confirmations.
• Process and coordinate orders: Secure and renew orders, arrange delivery, and collaborate with our machine shop and other facilities to ensure timely manufacturing and expedition.
• Perform technical and sales support: Provide technical and non-technical assistance regarding product use, operation, and maintenance to customers and team members.
• Take ownership of tasks: Enter orders and quotes in a fast-paced environment, perform quote follow-ups/analyses, and see tasks through to completion with accountability.
• Comprehensive training: Participate in an extensive hands-on training program designed to prepare you for success.
• Focus on growth: Embrace opportunities for career growth and personal development.
• Enjoy competitive benefits: Work in a salaried, non-commission role with full benefits, including an excellent group RRSP profit-sharing plan.

What You'll Bring

• Experience: 1-2 years of sales or customer service experience preferred.
• Technical aptitude: Strong mechanical inclination or technical skills essential.
• Exceptional communication: Outstanding interpersonal and communication skills with a strong commitment to customer service.
• Collaborative mindset: A team-oriented approach to achieving high performance and success.
• Problem-solving skills: Independent ability to evaluate situations, solve problems, and make decisions effectively.
• Adaptability: Thrive in a dynamic, fast-paced, multi-tasking environment while maintaining efficiency and organization.
• Continuous improvement: Ability to recognize areas for improvement and contribute to organizational goals.
• Tech-savvy: Proficiency with computers and strong organizational skills.
• Positive attitude: Energetic and optimistic with a willingness to grow your skillset.
• Educational background: High school diploma required; college diploma or university degree preferred.

Your Schedule

• Monday - Friday, 7:30 AM - 4:30 PM

To perform this job successfully, you must be able to report daily to the branch to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified candidates with disabilities to perform the essential functions.

Why Martin Sprocket & Gear, Inc.?

Founded In 1951 By Joe Martin Sr., Martin Sprocket & Gear Is a Global Leader In Mechanical Power Transmission Components, Material Handling Systems, And Custom Forgings. We Are Proud To Remain Family-owned And Operate On a Simple Philosophy

\"Make a quality product, have plenty of it available, and be easy to do business with!\"

With dedicated employees, regional facilities, and strong distributor partnerships, Martin offers stability, growth potential, and a dynamic work environment for all team members.

Why You Will Love Working Here

• Comprehensive Health Benefits: Supplemental Health Insurance with premiums fully paid by Martin.
• Financial Security: Life and Disability Insurance, plus a robust Retirement Savings Plan with Profit Sharing.
• Work-Life Balance: Company-paid holidays.
• Growth Opportunities: Comprehensive training program and advancement within a thriving company.

Disclaimers

We do not accept applications from former or current Authorized Martin Distributors.

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

We are an equal opportunity employer and welcome applications from all qualified individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

We are committed to providing accommodations for applicants upon request at any stage of the recruitment process, in accordance with applicable human rights and accessibility laws.

We respect the privacy of applicants. Your personal information is collected solely for employment-related purposes, in compliance with applicabl