Inside Sales - Cambridge/Ayr, Ontario

Martin-Sprocket-and-Gear,-Inc; Ayr; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Paid holidays

Comprehensive training

Job summary

Martin Sprocket & Gear, Inc. is seeking a customer-focused professional to respond to inbound sales calls, provide product and pricing information, and manage order status and delivery updates.

You will coordinate orders, help with technical and sales support, and enter quotes in a fast-paced setting while collaborating with our machine shop and facilities to ensure timely manufacturing and shipments. The role emphasizes teamwork, problem solving, and a commitment to growth, with extensive

Qualifications

• 1–2 years in sales or customer service preferred.
• Strong mechanical inclination or technical skills.
• Outstanding interpersonal and communication skills with a customer-service mindset.
• Team-oriented approach to achieving high performance.
• Ability to evaluate situations, solve problems, and make decisions independently.
• Thrive in a dynamic, fast-paced, multi-tasking environment with strong organizational skills.
• Willingness to grow skillset and pursue continuous improvement.

Responsibilities

• Respond to inbound sales calls with product and pricing information, order status, and delivery confirmations.
• Process and coordinate orders, arrange delivery, and collaborate with shop and facilities to meet timelines.
• Provide technical and non-technical product support to customers and team members.
• Enter orders and quotes, follow up on quotes, and drive tasks to completion.
• Participate in comprehensive hands-on training to prepare for success.
• Support growth and professional development within a collaborative team environment.
• Enjoy competitive benefits in a salaried, non-commission role with strong RRSP profit-sharing.

Skills

Customer service

Sales support

Technical aptitude

Communication

Team collaboration

Problem solving

Adaptability

Continuous improvement

Tech-savvy

Positive attitude

Education: HS diploma

Education

High school diploma

College diploma or university degree (preferred)

Tools

CRM or order-entry systems

Job description

Are you ready to bring your Customer service skills to a team that values precision, collaboration, and innovation? Join our dynamic organization, where we prioritize quality and customer satisfaction, and are seeking a talented individual like you to excel in this exciting role!

What You'll Do:

• Engage with customers: Respond to inbound sales calls from our established customer base, providing product and pricing information, order status updates, and delivery confirmations.
• Process and coordinate orders: Secure and renew orders, arrange delivery, and collaborate with our machine shop and other facilities to ensure timely manufacturing and expedition.
• Perform technical and sales support: Provide technical and non‑technical assistance regarding product use, operation, and maintenance to customers and team members.
• Take ownership of tasks: Enter orders and quotes in a fast‑paced environment, perform quote follow‑ups/analyses, and see tasks through to completion with accountability.
• Comprehensive training: Participate in an extensive hands‑on training program designed to prepare you for success.
• Focus on growth: Embrace opportunities for career growth and personal development.
• Enjoy competitive benefits: Work in a salaried, non‑commission role with full benefits, including an excellent group RRSP profit‑sharing plan.

What You'll Bring:

• Experience: 1-2 years of sales or customer service experience preferred.
• Technical aptitude: Strong mechanical inclination or technical skills essential.
• Exceptional communication: Outstanding interpersonal and communication skills with a strong commitment to customer service.
• Collaborative mindset: A team‑oriented approach to achieving high performance and success.
• Problem‑solving skills: Independent ability to evaluate situations, solve problems, and make decisions effectively.
• Adaptability: Thrive in a dynamic, fast‑paced, multi‑tasking environment while maintaining efficiency and organization.
• Continuous improvement: Ability to recognize areas for improvement and contribute to organizational goals.
• Tech‑savvy: Proficiency with computers and strong organizational skills.
• Positive attitude: Energetic and optimistic with a willingness to grow your skillset.
• Educational background: High school diploma required; college diploma or university degree preferred.

Your Schedule:

• Monday - Friday, 7:30 AM - 4:30 PM

To perform this job successfully, you must be able to report daily to the branch to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified candidates with disabilities to perform the essential functions.

Why Martin Sprocket & Gear, Inc.?

Founded in 1951 by Joe Martin Sr., Martin Sprocket & Gear is a global leader in mechanical power transmission components, material handling systems, and custom forgings. We are proud to remain family‑owned and operate on a simple philosophy:

"Make a quality product, have plenty of it available, and be easy to do business with!"

With dedicated employees, regional facilities, and strong distributor partnerships, Martin offers stability, growth potential, and a dynamic work environment for all team members.

Why You Will Love Working Here:

• Comprehensive Health Benefits: Supplemental Health Insurance with premiums fully paid by Martin.
• Financial Security: Life and Disability Insurance, plus a robust Retirement Savings Plan with Profit Sharing.
• Work-Life Balance: Company‑paid holidays.
• Growth Opportunities: Comprehensive training program and advancement within a thriving company.

Disclaimers

We do not accept applications from former or current Authorized Martin Distributors.

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

We are an equal opportunity employer and welcome applications from all qualified individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

We are committed to providing accommodations for applicants upon request at any stage of the recruitment process, in accordance with applicable human rights and accessibility laws.

We respect the privacy of applicants. Your personal information is collected solely for employment‑related purposes, in compliance with applicabl

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self‑Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe