Inside Sales Associate

Prysmian Group is a market leader and "driver of innovation" in all major cable-related activities for energy and telecommunications. Each year, the Group manufactures thousands of kilometers of cables and underground and underwater systems for the transmission and distribution of electricity, as well as medium and low voltage cables for the construction and infrastructure sectors. We also produce a full range of optical fibers, copper cables, and connectivity solutions for voice, video, and data transmission in the telecommunications sector.

With nearly 29,000 employees across 52 countries, everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is contributing to transforming the world around us.

Job Responsibilities

The Inside Sales Representative is responsible for successfully developing and maintaining account activities for established clients, distributors, and agents through proactive sales efforts and customer service.

Reporting to the Inside Sales Manager, the Inside Sales Representative handles all requests from established clients, processes quote requests, enters orders, manages orders, and works with functional areas across the organization to ensure customer satisfaction. Responsibilities include gathering and communicating data, market information, quotes, orders, order management, providing pricing, product availability, and basic technical information while ensuring timely delivery of products and services. Successful candidates will possess analytical, documentation, and problem-solving skills, as well as a technical aptitude to understand product functionality, specifications, and application.

Specific Job Responsibilities

• Support product sales to customers by entering, managing, and expediting orders to facilitate timely delivery of products to customers.
• Respond daily to calls/emails/faxes from customers, distributors, agents, and external sales staff.
• Communicate technical information to customers, distributors, and end-users, including technical specifications, samples, and catalogs.
• Process quote requests by providing pricing and product availability, and proactively follow up on quotes to win business and gather market insights.
• Develop and maintain product knowledge through product certification for up to 6 product ranges, including custom products.
• Collaborate with regional sales managers and agents to communicate customer requirements and proactively increase sales.
• Coordinate with the supply chain, warehouses, regional distribution centers, and carriers to provide customers with requested products as quickly as possible.
• Process returns and customer complaints in a timely manner.
• Resolve customer complaints professionally and efficiently.
• Communicate with customers, distributors, and agents in a professional and timely manner, both verbally and in writing.
• Provide backup and coverage to other team members.
• Attend required training courses and achieve product certification.
• Participate in cross-functional projects, both at the department level and across the company, and share relevant information with other team members.
• Contribute to department initiatives and objectives.
• Perform other related duties as assigned by your manager.

Key Requirements for the Position

• Knowledge of AS 400 mainframe, quoting system databases, query search systems, SAP-based and Windows-based system applications.
• Proficiency in Microsoft Office systems and Windows XP.
• Required analytical, documentation, and problem-solving skills.
• Technical ability to understand product functionality, specifications, and applications.
• Excellent written and verbal communication skills.
• Time management skills, especially the ability to organize and manage multiple priorities.
• Knowledge of the wire and cable industry is an asset.
• Must be legally eligible to work in Canada.

Qualifications

• Minimum of a high school/college diploma. A bachelor's degree is preferred.
• Minimum of two years of experience in inside sales/account management/customer service.

Prysmian Group, as an equal opportunity employer, aims to attract and recruit people from diverse backgrounds, skills, and abilities, which will enhance service quality and contribute to the Group's success. Prysmian Group is committed to developing an organization that prioritizes talent, where people feel respected, valued, and free to fully express their human potential.

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