Inside Sales Associate

Nutreco; Town of Saint Andrews; On-site; CAD 45,000 - 65,000; Full time

Job summary

A global leader in nutrition solutions is seeking an Inside Sales Associate in Saint Andrews, New Brunswick. You will be responsible for managing customer orders and inquiries, ensuring satisfaction, and supporting sales efforts. The ideal candidate has strong problem-solving and communication skills. This role comes with robust benefits, including health insurance and a competitive pension plan.

Benefits

Robust pension plan

Competitive health benefits - Medical/Dental/Vision

Short-term/Long-term Disability and Mental Health Service

10 vacation days to start

Annual bonus – 10%

Qualifications

• Must handle customer requests and ensure satisfaction.
• Experience with order processing and data management is essential.
• Ability to communicate effectively with clients.

Responsibilities

• Ensure customer satisfaction through effective communication.
• Process incoming orders in a timely manner.
• Manage customer relationships and resolve issues quickly.

Skills

Customer administration

Problem-solving

Communication

Sales support

Job description

Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future.
Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.

Skretting St. Andrews is looking for "Inside Sales Associates" to handles advisory and commercial customer requests, both reactively and proactively to ensure customer satisfaction

Job Description:

• Ensures adequate and reliable customer administration, in order to contribute to customer satisfaction, activities include accepting and processing of incoming orders, answering questions, solving problems and customer complaints on orders, so that the customer satisfaction and continuity of the relationship are guaranteed

• Handle orders and to provide coordination with customers about products, delivery options and complaints.

• Understand the product portfolio, the number of different products / formulations and the geographical scope and the complexity of the role of Customer Service Representative.

• Sales and Sales Support: Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication.

• Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times

• Contract renewals regarding price, specifications and delivery within defined parameters and standards set order to continue the relationships with customers meeting volume, quality and price requirements.

• Order processing and data management: Handles incoming orders, in order to realize a timely and proper delivery of orders to customers data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct delivery of relevant information to the administration, purchasing and forwarding

• Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price indexations and adjustments and/or enterering prices for new products and introducing of new products in the system, possibly add to customer assortment

• Customer relationship management: Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal with all customer encounters.

• Customer satisfaction: Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, actively solving problems, complaints

• Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved and customers be appeased.

• Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrative consolidation of the notification, and recording in system

• Communication / coordination: Communicates with clients and informing them about solutions to problems / complaints. Explains options on alternative products.

• May plan, coordinate and supervise activities of the Customers Services team, taking into account applicable guidelines and procedure, in order to plan and realize day-to-day activities and optimal work distribution within the team.

Why you Will Love Working with Us

Global Benefits:

• Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group

• Embrace our culture of diversity and inclusion, where we respect and value everyone

Local Benefits:

• Robust pension plan

• Competitive health benefits - Medical/Dental/Vision

• Short-term/Long-term Disability and Mental Health Service

• 10 vacation days to start (tiered)

• Annual bonus – 10%

Our organisation:

Skretting is a global leader in providing innovative and sustainable nutritional solutions and services for the aquaculture industry. Skretting has production facilities in 18 countries on five continents to manufacture and deliver high quality feeds from hatching to harvest for more than 60 species. The total annual production volume of feed is close to 2.5 million tonnes. Our mission is Feeding the Future.

Equal Opportunity Employer:

Skretting is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Skretting is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.