Inside Sales / Application Engineer

Process & Steam Specialties; Oakville; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic team at a forward-thinking company specializing in industrial solutions. This role offers the chance to leverage your technical sales expertise and collaborate closely with account managers to deliver exceptional service. You'll engage with clients to understand their needs, provide product demonstrations, and ensure satisfaction with our extensive range of products. With a strong focus on career advancement and continuous education, this position is perfect for those looking to make a significant impact in the industrial sector. Be part of a passionate team dedicated to excellence and innovation.

Benefits

Competitive compensation

Career advancement opportunities

Continuing education and training

Full medical and dental benefits plan

Qualifications

• 5-10 years in mechanical industrial process steam systems or technical sales.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide Pre-Sales technical support and product demonstrations.
• Manage customer inquiries and ensure satisfaction with solutions.
• Develop territory business through networking and telesales.

Skills

Technical sales

Account management

Customer service

Communication skills

Understanding technical specifications

Mechanical knowledge

Education

Bachelor’s degree in Business

Bachelor’s degree in Engineering

Professional Engineer certification

Tools

Microsoft Office 365

CRM systems

AutoCAD

SolidWorks

Job description

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Sales Department @ Process and Steam Specialties | Project Engineering

Company Summary

Headquartered in the greater Toronto area, Process & Steam Specialties is an innovative, privately-owned company that specializes in the development and distribution of high-quality industrial valves and steam ancillaries. With over 75 years of industry experience, Process & Steam Specialties is recognized as one of Canada’s leading master distributors and is proud to service wholesale, retail and OEM customers.

All Process & Steam Specialties products and services are supported through its network of authorized distributors and warehouses across Canada. Process & Steam Specialties stocks over 25,000 products within 150,000 sq ft of warehouses located in both central and western Canada. With its vast selection of products, Process & Steam Specialties services the food & beverage, commercial building, hospital, institutional, fire protection, HVAC, irrigation, pulp & paper, chemical, mining, water & waste, oil & gas, and power generation industries.

Position Summary:

As part of the Technical Solutions Team, this role is responsible for being the technical voice partnered with account managers to find the best solutions to meet the needs and requirements of our clients. This role involves understanding our customer’s technical requirements, remote product demonstrations, and planning out implementation proposals of our solutions. These include the ever-expanding line of Process & Steam Specialties products and service solutions.

Responsibilities:

• Work collaboratively with Account Managers and support staff to provide comprehensive Pre-Sales technical support for all Process & Steam Specialties products and service solutions.
• Create and deliver engaging product demonstrations via web meetings.
• Telesales and after-sales support.
• Respond to customer inquiries.
• Chase vendors/suppliers for product pricing and delivery.
• Ensure satisfying all customer technical and commercial needs on time based on the agreed KPI.
• Project follow-up and coordination using Industrial Website and other contractor's websites.
• Responsible for remote contractors, satisfying their technical/commercial needs.
• Liaise with customers and in-house staff and partners.
• Interpret product and service inquiries and provide technical solutions as required.
• Attend industry tradeshows when required.
• Record customer database and document processes in the CRM system.
• Manage territory business development through effective networking, telesales, research, growing contact list, and ensuring that Process & Steam Specialties is at the forefront of all local opportunities.
• Market and promote products to our customers with knowledge, service, and product related to the steam system and Industrial processes, which allow our customers to improve their process and steam system performance and increase their profitability.
• Log quotations and provide direction for products, strategy, and margins. Able to complete product selection and sizing.
• Maximizing quote value using AutoCAD drawings/SolidWorks.
• Must demonstrate capability in mechanical and electrical industrial knowledge.
• Manage/participate in large projects as required.
• Maintain communication with all relevant stakeholders to ensure complete, timely, and accurate service delivery with every customer and every order.
• Liaise with vendors and with key stakeholders regarding technical questions and pricing.
• Demonstrate a track record of exceeding targets continually by selling solutions to build strong customer relationships, yield customer loyalty, and repeat sales.
• Accurate and timely completion of all documentation and log all information in the CRM database for all potential users.
• Identify key accounts within the individual sales territory and allocate sufficient time and resources to these accounts to develop a plan of attack and maximize sales.

Qualifications:

• Technical sales, account management, and technical support skills.
• Sales and customer service skills.
• Strong communication and interpersonal skills.
• Ability to understand technical product specifications.
• Proven track record in sales and account management.
• Experience in the pump industry is a plus.
• Bachelor’s degree in Business, Engineering, or related field.

REQUIRED EXPERIENCE:

• Minimum five to ten years of field experience in mechanical industrial process steam systems, or outside sales experience selling a technical or industrial-related product/valves/ancillary line; or equivalent combination of education and experience.
• BA in mechanical engineering/electromechanical engineering is preferred.
• Professional Engineer is preferred.

SKILLS/COMPETENCES:

• Strong verbal, written, and listening communication skills.
• Sound understanding of engineering processes and terminology.
• Experience with Microsoft Office 365 suite (Word, Outlook, Excel, PowerPoint, Teams).
• Excellent customer relations ability required.
• Quality of work.
• Record and document processes in CRM system.

What We Offer:

• Competitive compensation and benefits.
• Career advancement in a fast-paced team.
• Continuing education and training.
• Being a part of an exciting team that is passionate about serving others.
• Full medical and dental benefits plan.

At Process and Steam Specialties, we know that being a reputable industry leader is possible through a team of experienced, supported, knowledgeable, and empowered people to be the very best they can be – so that they can make an impact that matters for customers, peers, the community, and for their own careers. Apply now and push your career to the next level with Process and Steam Specialties.

By applying for a position with Process and Steam Specialties, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Pump Tech employment policies. Background checks may include some or all of the following based on the nature of the position: SIN validation, education verification, employment verification, criminal check, and/or drug test. You will be notified during the hiring process, which checks are required by the position.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Oil and Gas, Mining, and Food and Beverage Manufacturing