Inside Sales Agent – North Bay

Zedd Customer Solutions; North Bay; On-site; CAD 35,000 - 50,000; Full time

Job summary

Zedd Customer Solutions is seeking an Inside Sales Agent to enhance customer relationships by renewing contracts and upgrading products. This full-time position supports a collaborative team environment, with guaranteed hours and excellent bonuses available. Ideal candidates will have a high school diploma, sales experience, and strong customer service skills.

Benefits

Guaranteed full time hours

Excellent bonuses of up to $8/hour

Company paid training

Discounted monthly bus pass

Discounts at local stores

Support for employees’ career paths

Qualifications

• Experience working with customers in a sales environment.
• Contact centre experience is considered an asset.
• Reliable, positive attitude, and understanding customer needs.

Responsibilities

• Place and receive telephone calls to support customer relationships.
• Provide exceptional sales and customer service.
• Resolve customer concerns promptly and professionally.

Skills

Customer service

Sales

Teamwork

Problem-solving

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Zedd Customer Solutions is a large Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact centre professionals. We understand our clients’ need for outstanding management of their customer relationships and are fully committed to exceeding their expectations in all aspects of our solutions.

POSITION SUMMARY :

As an Inside Sales Agent you will support the relationship between our Canadian Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and successful atmosphere.

ESSENTIAL FUNCTIONS :

• Places and / or receives telephone calls.
• Provides exceptional sales and customer service and maintains established acceptance rating on quality monitoring tests.
• Accurately inputs, retrieves and accesses information regarding a customer from a computer system.
• Resolves customer concerns immediately and effectively. Displays professionalism and courtesy at all times.
• Quickly and correctly answers product questions having full knowledge of features and benefits of products and services.
• Attends and actively participates in all required training programs.
• Provides feedback and suggestions to Team Leaders for program improvements.
• Be familiar and comply with the establish Zedd security policies and practices.

WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING :

• Guaranteed full time hours
• Excellent bonusesof up to $8 / hour and rewards that all employees can earn
• Company paid training
• Discounted monthly bus pass
• Discounts at local stores
• Work environment that supports our Employee’s career path

TO ENJOY THE BENEFITS OF WORKING FOR ZEDD WE REQUIRE :

• High school diploma or equivalent
• Experience working with customers in a sales environment
• Enjoys working in a team environment
• Contact centre experience is considered an asset
• Reliable with good computer skills
• Positive attitude and proven ability to understand customer needs