Inside Sales

Almita Piling Inc.; Ponoka; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work environment

Occasional travel

Job summary

Almita Piling Inc. is seeking an experienced Order Desk/Inside Sales professional in Alberta to support sales efficiency and customer satisfaction.

You will manage client relationships, process orders, prepare quotes, and coordinate with internal teams throughout the project lifecycle. The role requires 2+ years in order desk or inside sales, with preference for construction/manufacturing exposure and experience with NetSuite or similar ERP/CRM systems.

Qualifications

• 2+ years of order desk/inside sales experience.
• Construction/manufacturing experience is a plus.
• Proficiency in Microsoft Office Suite.
• Experience using ERP/CRM systems (NetSuite is a plus).

Responsibilities

• Build and maintain strong client relationships while identifying customer needs and presenting tailored solutions.
• Serve as the primary contact throughout the project lifecycle, from initial inquiry to final delivery.
• Maintain accurate client data in Almita’s CRM and ensure timely follow-ups on opportunities.
• Review RFQs, prepare quotes, and generate necessary sales documents.
• Process customer orders (stock and made-to-order) and create purchase orders.
• Liaise with internal teams and external stakeholders to ensure smooth project execution.
• Address and resolve sales-related challenges, escalating issues when necessary.
• Monitor inventory levels and provide sales forecasts to support procurement and production planning.
• Track pending sales and integrate forecasting into reports to anticipate revenue and inventory needs.
• Process customer payments, issue receipts, and coordinate with the Finance team as needed.
• Attend trade shows and industry events to generate leads and strengthen brand presence.
• Support internal training initiatives and contribute to marketing efforts.
• Stay informed on competitor strategies to help Almita maintain a competitive edge.
• Collaborate with internal departments to customize estimates based on client needs.
• Maintain records and track revisions based on project scope changes or client feedback.
• Provide prompt customer support via phone and email.

Skills

Order desk/Inside sales

CRM systems

Microsoft Office

Communication & relationships

Time management

Teamwork & professionalism

Customer service orientation

Independent work

Tools

NetSuite

Job description

Drive sales efficiency, maintain customer satisfaction, and contribute to the achievement of sales targets and business objectives from Almita’s client base consisting primarily of installers and end users

Purpose of the Role

Drive sales efficiency, maintain customer satisfaction, and support the achievement of sales targets. The primary focus will be on serving Almita’s client base, which consists mainly of installers and end users.

Key Responsibilities

• Build and maintain strong client relationships while identifying customer needs and presenting tailored solutions.


• Serve as the primary contact throughout the project lifecycle, from initial inquiry to final delivery.


• Maintain accurate client data in Almita’s CRM and ensure timely follow-ups on opportunities.


• Review RFQs, prepare quotes, and generate necessary sales documents.


• Process customer orders (stock and made-to-order) and create purchase orders.


• Liaise with internal teams and external stakeholders to ensure smooth project execution.


• Address and resolve sales-related challenges, escalating issues when necessary.


• Monitor inventory levels and provide sales forecasts to support procurement and production planning.


• Track pending sales and integrate forecasting into reports to anticipate revenue and inventory needs.


• Process customer payments, issue receipts, and coordinate with the Finance team as needed.


• Attend trade shows and industry events to generate leads and strengthen brand presence.


• Support internal training initiatives and contribute to marketing efforts.


• Stay informed on competitor strategies to help Almita maintain a competitive edge.


• Collaborate with internal departments to customize estimates based on client needs.


• Maintain records and track revisions based on project scope changes or client feedback.


• Provide prompt customer support via phone and email.

Qualifications & Experience

• 2+ years of previous order desk/inside sales experience preferred (construction/manufacturing industry experience is a plus).


• Experience with helical piles is an asset.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Microsoft Project).


• Experience using ERP or CRM systems (familiarity with NetSuite is an asset).


• Critical Thinking & Problem Solving


• Communication & Relationship Building


• Time Management & Organization


• Teamwork & Professionalism


• Strong Client Service Orientation


• Ability to Work Independently


• Hybrid work environment. 1 day a week in our Ponoka office


• Occasional additional travel may be required


• Fast-paced setting with tight deadlines


• On-call duties/after-hours support as needed

Why Join Us?

• Be part of a dynamic team that values safety, care, and excellence.


• Opportunities for professional growth and development.


• Hybrid work flexibility and exposure to industry-leading projects.

Job Category

• Office

Job Type

• Hybrid

Almita Piling Inc. seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, andencourages applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women,persons who identify as 2SLGBTQ+, and persons with disabilities.Accommodations are available, on request, for candidates taking part in all aspects of the selection process including but not limited to a person with a disability.