Inside Product Support Representative

Finning Canada; Terrace; On-site; CAD 90,000 - 100,000; Full time

Job summary

A leading company in the heavy equipment industry is seeking a dynamic sales representative to drive parts solutions sales. This role involves managing a diverse customer base, engaging with clients to meet sales targets, and leveraging a strong support network. Ideal candidates will have over 7 years of sales experience, excellent communication skills, and a solid understanding of the heavy equipment sector.

Qualifications

• Proven track record of achieving sales targets.
• Experience in heavy equipment and/or construction industry.
• Ability to manage complex customer needs.

Responsibilities

• Build and maintain relationships with customers to meet sales targets.
• Collaborate with product support network and resolve customer challenges.
• Develop strategic call plans for effective account management.

Skills

Sales-driven mindset

Interpersonal communication

Problem-solving

Strategic account management

Education

Minimum 7+ years in sales or customer facing role

Parts ticket

Mechanical aptitude

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

We are seeking a dynamic individual to join our growing team and drive parts solutions sales within an assigned customer base, product categories, and regions. You will manage a high-volume customer base of 150-300+ clients, generating over $3M in sales annually. This role offers you the chance to be part of a thriving and supportive environment where your sales skills and customer relationship expertise will be highly valued. You’ll have the opportunity to make a significant impact on our business, with access to a robust support network and the tools you need to succeed. Additionally, you’ll gain valuable experience in the heavy equipment and construction industry, enhancing your professional growth and career prospects.

If you’re looking for a challenging and rewarding role, this is the perfect opportunity for you.

The total annual compensation target for this position is $90,000 - $100,000+ including base salary and target variable. This is a commissioned sales role.

Job Description:

Key Responsibilities:

• Build and maintain positive relationships with growing, new, and lapsed customers to meet or exceed annual sales targets while ensuring profitability.
• Engage fully with customers on every sales call to understand their needs and demonstrate how Finning can support them.
• Maintain accurate records of account details and equipment population and manage activities and opportunities using Saleslink.
• Collaborate with the extended product support network, including product management, equipment sales, outside product support representatives, inside sales representatives, and parts and service teams.
• Develop strategic call and account plans for your customer base.
• Resolve complex and technically challenging customer needs quickly and effectively.
• Convert data and intelligence leads into active sales opportunities.

Required Skills:

• Sales-driven mindset with a proven track record of achieving targets.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to navigate and resolve complex customer challenges effectively.
• Strategic approach to account management, prospecting, and solution selling.

Education & Experience:

• Minimum 7+ years of demonstrable success in sales or customer facing role
• Parts ticket and strong mechanical aptitude with heavy equipment knowledge are assets.
• Extensive experience in the heavy equipment and/or construction industry.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About the company

Finning is your local dealer for Cat equipment, machines, power systems, and technology solutions. Select a location to learn about products and services in your country.

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