INSIDE OPERATIONS MANAGER

Canada West Ski Areas Association; Agassiz; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player in outdoor recreation is seeking a dynamic Inside Operations Manager. This role involves overseeing various departments, including Ski School and Guest Services, ensuring exceptional customer experiences while managing staff development and operational efficiency. The ideal candidate will thrive in a fast-paced environment, possess strong leadership skills, and have a genuine passion for the outdoors. Join a forward-thinking team dedicated to providing unforgettable experiences in a beautiful natural setting, where your contributions will significantly impact the success of the organization.

Qualifications

• Passion for the outdoors and experience in ski operations.
• Strong leadership and team management skills.

Responsibilities

• Oversee multiple departments including Food and Beverage, Guest Services, and Ski School.
• Collaborate with department heads to ensure smooth operations and customer service.
• Focus on staff development through training and performance management.

Skills

Leadership

Communication Skills

Organizational Skills

Problem-Solving

Customer Service

Team Management

Adaptability

Analytical Skills

Education

Degree in Hospitality Management or related field

Job description

As the Inside Operations Manager, you will be responsible for managing SMR’s inside departments, including Ski School, Guest Services, Group Sales, Retail, Rentals, and Facility Maintenance (including Janitorial), as well as oversight of the F&B department. You will assist in hiring your department supervisors and team members. This position also oversees the same departments during the summer, with additional responsibilities for attractions such as Aerial Park, Bike Rentals, Hiking, and Sightseeing.

Who you are

1. You have a genuine passion for the outdoors, including skiing and biking, and enjoy sharing that enthusiasm with customers and staff.
2. You are innovative, creative, and open-minded to change and improvement.
3. You are confident, outgoing, positive, energetic, and able to see the bigger picture while stepping out of your comfort zone.
4. You are flexible and adaptable to a constantly changing environment.
5. You thrive under pressure, remaining calm and composed in challenging situations.
6. You are friendly, a team player, with a good sense of humor, inspiring and motivating others.
7. You possess excellent verbal and written communication skills.
8. You have exceptional organizational, analytical, and problem-solving skills, capable of managing multiple tasks efficiently.
9. You have a proactive, high-standards approach and expect the same from your team.
10. You are eager to learn and share knowledge, asking questions when unsure and sharing when experienced.

The job itself – what do you do

1. You oversee the following departments:

• Food and Beverage (including Molly’s Pub)
• Guest Services and Group Sales/Bookings
• Rental and Retail Departments
• Ski School
• Facility Maintenance and Janitorial

You collaborate with department heads to ensure smooth operations, timely orders, inventory management, customer service standards, and progress on initiatives.

You develop, measure, and report on staff and department goals, including weekly operational, sales, and revenue reports versus budgets.

You perform annual performance evaluations for key team members, including the Head Chef.

You organize and implement preventative maintenance programs to ensure safety, compliance, and optimal equipment performance.

You champion the Barnet and Entabeni systems, troubleshooting and leading menu setup processes.

You assist in planning capital projects with the General Manager.

You develop and enforce departmental procedures aligned with customer service, resort objectives, and safety standards.

You focus on staff development through training, reviews, and industry opportunities, mentoring for long-term growth.

You oversee health and safety records, inspections, and compliance related to licensing and permits.

You lead staff orientation, training, and performance management.

You collaborate on budgeting, monitor expenses, and manage labor schedules within budgets.

You assist HR with hiring, training, performance appraisals, discipline, and terminations.

You coordinate with other departments for events and operational needs.

You ensure cleanliness and organization within all inside departments.

Other duties as assigned by the General Manager.