Inside Account Manager

EMCO Corporation; Winnipeg; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading wholesale distributor in Canada is seeking an Inside Account Manager in Winnipeg, Manitoba. The role involves managing customer interactions, processing sales, and maintaining key account relationships. Candidates should have a college degree and experience in customer service or inside sales. The company offers competitive salary, benefits, and opportunities for growth.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary

Participation in pension plan with employer contributions

Work-life balance and flexible hours

Qualifications

• Minimum of 1 year of experience in customer service or inside sales preferred.
• Outstanding telephone skills required.
• Ability to prospect new customers and increase sales.

Responsibilities

• Interact with customers primarily over the phone and by email.
• Process sales orders and manage customer interactions.
• Maintain relationships with key accounts and meet sales targets.

Skills

Customer service skills

Proficient in Microsoft Office

Organizational abilities

Strong communication skills

Education

College and/or University degree

Job description

Job Description

As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long-lasting loyal customer relationships.

Additional duties will include :

• Process sales orders and turn quotations into orders through customer interactions, primarily over the phone.
• Maintain relationships with established key accounts and ensure that their requests are being met.
• Use interpersonal skills to strengthen relationships with existing customers and increase market share.
• Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer.
• Follow all Health and Safety rules and legislation while performing job functions.
• Load and unload trucks, operate forklift and other material handling equipment.
• Receive and manage material handling equipment and programs.
• Help support the warehouse in picking, packing, and shipping for customer orders, and prepare the shipping documentation during peak hours.
• Assist teammates in servicing customers at the counter.
• Prospect and develop new customers using outbound calling campaigns.
• Meet or exceed the Profit Centre’s gross profit and sales targets.
• Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions.
• Investigate and resolve customer issues such as pricing deductions and product returns.
• Expedite customer material with vendors when required.
• Follow up with customers on quotes and outstanding orders.
• Support the Outside Sales team with customer orders and issues.
• Be an integral part of the team supporting all activities that occur at the Profit Centre.
• Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk.
• Perform other tasks as requested by the Profit Centre Manager.

Qualifications

• College and/or University degree.
• A minimum of 1 year of experience in customer service or inside sales / contractor experience preferred.
• Proficient in the use of Microsoft Office software.
• Outstanding customer service and telephone skills.
• Ability to prospect new customers and increase sales with existing accounts.
• High attention to detail and strong organizational abilities; capable of multitasking and managing deadlines.
• Strong written and verbal communication skills to build and maintain relationships with customers, vendors, and teammates.
• Ability to identify customer requirements and provide profitable solutions to close sales.
• Able to learn and operate the applicable software system used to process orders.
• Intermediate math skills.

Preferred Skills :

• Previous experience with or knowledge of industrial valves, actuation, pipe, and fittings.
• Experience with learning new ERP programs.

Additional Information

Why Join Our Team?

Westlund, a division of EMCO Corporation, is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer endless opportunities for growth and development in your career and foster a culture that supports you every step of the way!

In addition, we will offer you :

• Great mentors and on-the-job training.
• Growth potential with a competitive salary, benefits, and profit sharing.
• A career with a solid, stable company with strong core values.
• Participation in our pension plan with employer contributions.
• Work-life balance and flexible hours.