Inside Account Manager

EMCO Corporation; Saint John; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in the plumbing and building products sector seeks an Inside Account Manager in Saint John, New Brunswick. This role involves managing customer interactions, processing orders, and meeting sales targets while providing exceptional customer service. Ideal candidates have a degree, relevant experience, and strong communication skills.

Qualifications

• Minimum 1 year experience in customer service or inside sales preferred.
• Proficient in Microsoft Office.
• Strong written and verbal communication skills.

Responsibilities

• Manage customer interactions primarily over phone and email.
• Process sales orders and maintain key account relationships.
• Prospect and develop new customers using outbound campaigns.

Skills

Customer service

Communication

Organization

Interpersonal skills

Attention to detail

Education

College and/or University degree

Tools

Microsoft Office

Trend

Eclipse

Job description

As an Inside Account Manager you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.

Additional duties will include :

• Process sales orders and turn quotations into orders through customer interactions primarily over the phone
• Maintain relationships with established key accounts and ensure that their requests are being met
• Use interpersonal skills to strengthen relationships with existing customers and increase market share
• Act as a project manager (as needed) for large projects which includes keeping detailed records of lead times and communicating lead time updates to the customer
• Prospect and develop new customers using outbound calling campaigns
• Meet or exceed the Profit Centres gross profit and sales targets
• Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions
• Investigate and resolve customer issues such as pricing deductions and product returns
• Expedite customer material with vendors when required
• Follow up with customers on quotes and outstanding orders
• Support the Outside Sales and Counter Teams with customer orders and issues
• Be an integral part of the team supporting all activities that occur at the Profit Centre
• Communicate to the Profit Centre Manager and Credit Department any changes in a customers business that might cause a credit risk
• Perform other tasks as requested by the Profit Centre Manager

Qualifications :

• College and / or University degree
• A minimum of 1 year of experience in customer service or inside sales / contractor experience preferred
• Proficient in the use of Microsoft Office software
• Outstanding customer service and telephone skills
• Ability to prospect new customers and increase sales with existing accounts
• Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
• Strong written and verbal communication skills to build and maintain strong working relationships with customers vendors and teammates
• Ability to identify customer requirements and provide profitable solutions and close the sale
• Able to learn and operate the applicable software system used to process orders

Preferred Skills :

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Experience using Trend and Eclipse

Additional Information :

Salary Range - $40-50K

EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.

Remote Work : Employment Type :

Full-time

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Experience : years

Vacancy : 1

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Inside Account Manager • Saint John, New Brunswick, Canada