Inside Account Manager

BioPoint, Inc.; Edmonton; On-site; CAD 50,000 - 60,000; Full time

Job summary

A dynamic company in the construction industry is seeking an Inside Account Manager to manage customer relationships and drive sales. This role requires excellent customer service skills, a detail-oriented approach, and proficiency in Microsoft Office. The successful candidate will have the opportunity to thrive in a supportive and mentoring environment, contributing to sales goals while ensuring customer satisfaction.

Benefits

Great mentors and on-the-job training

Competitive salary and benefits

Pension plan participation

Flex time for work-life balance

Qualifications

• Minimum of 1 year in customer service or inside sales experience.
• Outstanding communication skills for building relationships.
• Ability to identify customer requirements and provide solutions.

Responsibilities

• Interact with customers primarily over the phone and by email.
• Process sales orders and maintain relationships with key accounts.
• Investigate and resolve customer issues such as pricing deductions.

Skills

Customer service skills

Attention to detail

Organizational skills

Communication skills

Tools

Microsoft Office

Job description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EPG (Engineered Pipe Group) is one of Canada’s largest integrated wholesale distributors of HDPE industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Job Description

As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.

Additional duties will include:

• Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
• Maintain relationships with established key accounts and ensure that their requests are being met
• Use interpersonal skills to strengthen relationships with existing customers and increase market share
• Act as a project manager (as needed) for large projects, which includes Plan Take-offs, Quotations,Order Processing, keeping detailed records of lead times and communicating lead time updates to the customer
• Investigate and resolve customer issues such as pricing deductions and product returns
• Expedite customer material with vendors when required
• Support the Outside Sales and Counter Teams with customer orders and issues
• Be an integral part of the team supporting all activities that occur at the Profit Centre
• Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
• Proficient in the use of Microsoft Office software
• Outstanding customer service and telephone skills
• Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
• Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
• Ability to identify customer requirements and provide profitable solutions and close the sale
• Able to learn and operate the applicable software system used to process orders

Preferred Skills:

• Previous experience with or knowledge of HDPE products sold at the Profit Centre

Additional Information

Salary Range - $50,000 - $60,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact 226-268-7589.