Inside Account Manager

Midfield Valve & Supply; Corunna; On-site; CAD 65,000 - 70,000; Full time

Job summary

A leading wholesale distributor in Corunna, Ontario is seeking an Inside Account Manager to provide excellent customer service and sales support. You will primarily interact with customers over the phone and email to meet sales targets and build relationships. The ideal candidate has a college degree, customer service experience, and proficiency in Microsoft Office. This position offers a competitive salary between $65,000 and $70,000 along with growth potential in a supportive work environment.

Benefits

Great mentors and on-the-job training

Competitive salary, benefits, and profit sharing

Participation in pension plan

Work-life balance

Qualifications

• A minimum of 1 year of experience in customer service or inside sales preferred.
• Strong written and verbal communication skills.
• Intermediate math skills.

Responsibilities

• Interact with customers primarily over the phone and by email.
• Maintain relationships with established key accounts.
• Prospect and develop new customers using outbound calling campaigns.

Skills

Customer service skills

Telephone communication skills

Attention to detail

Organizational abilities

Multitasking

Education

College and/or University degree

Tools

Microsoft Office

SAP

M3 systems

Job description

Job Description

Job Description

Company Description

With over 115 years of experience, Midfield Valve & Supply a division of EMCO Corporation is a leading national wholesale distributor of pipe, valves, fittings and industrial products to the oil & gas industry. We provide quality and cutting-edge products that help support commercial and infrastructure initiatives across Canada.

At Midfield, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

Midfield valve is one of Canada’s largest integrated wholesale distributors of industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you :

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance

Job Description

As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.

Additional duties will include :

Process sales orders and turn quotations into orders through customer interactions, primarily over the phone and email

Maintain relationships with established key accounts and ensure that their requests are being met

Use interpersonal skills to strengthen relationships with existing customers and increase market share

Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer

Prospect and develop new customers using outbound calling campaigns

Meet or exceed the Profit Centre’s gross profit and sales targets

Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions

Investigate and resolve customer issues such as pricing deductions and product returns

Expedite customer material with vendors when required

Follow up with customers on quotes and outstanding orders

Support the Outside Sales and Counter Teams with customer orders and issues

Be an integral part of the team supporting all activities that occur at the Profit Centre

Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk

Perform other tasks as requested by the Profit Centre Manager

Qualifications

College and / or University degree

A minimum of 1 year of experience in customer service or inside sales / contractor experience preferred

Proficient in the use of Microsoft Office software

Outstanding customer service and telephone skills

Ability to prospect new customers and increase sales with existing accounts

Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines

Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates

Ability to identify customer requirements and provide profitable solutions and close the sale

Able to learn and operate the applicable software system used to process orders

Intermediate math skills

Preferred Skills :

Previous experience with or knowledge of PVF products

Experience using SAP and M3 systems

Additional Information

Salary Range - $65,000 - $70,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact .