Inside Account Manager

EMCO Corporation; City of Lloydminster; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading distribution company in Alberta seeks an Inside Account Manager to enhance customer relationships and drive sales. The ideal candidate will have at least a year of experience in customer service or inside sales, strong communication skills, and proficiency in Microsoft Office. You will be responsible for processing sales orders and developing new customers through phone interactions. This full-time role offers the chance to work in a dynamic team environment.

Qualifications

• Minimum of 1 year of experience in customer service or inside sales; contractor experience preferred.
• Outstanding customer service and telephone skills.
• High attention to detail and strong organizational abilities.

Responsibilities

• Interact with customers over the phone and by email for sales.
• Process sales orders and manage customer relationships.
• Prospect new customers and develop existing accounts.

Skills

Customer service

Sales

Interpersonal skills

Detail-oriented

Organizational skills

Communication

Prospecting

Tools

Microsoft Office

Job description

As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long-lasting loyal customer relationships.

Additional duties will include:

• Process sales orders and turn quotations into orders through customer interactions primarily over the phone.
• Maintain relationships with established key accounts and ensure that their requests are being met.
• Use interpersonal skills to strengthen relationships with existing customers and increase market share.
• Act as a project manager (as needed) for large projects, including keeping detailed records of lead times and communicating lead time updates to the customer.
• Prospect and develop new customers using outbound calling campaigns.
• Meet or exceed the Profit Centre's gross profit and sales targets.
• Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions.
• Investigate and resolve customer issues such as pricing deductions and product returns.
• Expedite customer material with vendors when required.
• Follow up with customers on quotes and outstanding orders.
• Support the Outside Sales and Counter Teams with customer orders and issues.
• Be an integral part of the team supporting all activities at the Profit Centre.
• Communicate any changes in a customer's business that might cause a credit risk to the Profit Centre Manager and Credit Department.
• Perform other tasks as requested by the Profit Centre Manager.

Qualifications:

• A minimum of 1 year of experience in customer service or inside sales; contractor experience preferred.
• Proficient in Microsoft Office software.
• Outstanding customer service and telephone skills.
• Ability to prospect new customers and increase sales with existing accounts.
• High attention to detail and strong organizational abilities; capable of multitasking and managing deadlines.
• Strong written and verbal communication skills to build and maintain relationships with customers, vendors, and teammates.
• Ability to identify customer requirements and provide profitable solutions to close sales.
• Able to learn and operate the software system used to process orders.
• Intermediate math skills.

Preferred Skills:

• Previous experience with or knowledge of industrial pipe valves and fittings.
• General knowledge of the Canadian Energy Sector.

Additional Information:

EMCO is an equal opportunity employer committed to maintaining a discrimination-free, inclusive workplace. We welcome applications from diverse backgrounds, including minority groups, women, Indigenous persons, persons with disabilities, and members of sexual minorities. All employment decisions are based on business needs, job requirements, and individual qualifications.

EMCO uses third-party AI to assess resumes. For more information, please contact us.

Remote Work: Employment Type: Full-time

Key Skills: Business Development, Cement Plant, Business Support, Data Analysis, ASP

Experience: Years

Vacancy: 1