INFUSION COORDINATOR - ON-SITE - MISSISSAUGA

GreenShield; Mississauga; On-site; CAD 52,000 - 76,000; Full time

Job summary

GreenShield is seeking a dedicated Infusion Clinic Coordinator to oversee daily operations across its infusion centers in London, GTA, and Ottawa. You will schedule appointments, manage calendars, and coordinate with nurses, PSPs, pharmacy, and physicians to meet timelines and optimize chair utilization.

Responsibilities include handling post-infusion documentation, billing support, and coordinating with care teams to improve patient access and efficiency.

Qualifications

• Post secondary Education.
• 1-2 years in Canadian Specialty Pharmacy and PSP experience.
• Experience in healthcare scheduling, infusion clinics, or related healthcare setting.
• Excellent organizational and communication skills.

Responsibilities

• Oversee daily functions of infusion centers and coordinate with Nursing Supervisor/Nursing Manager.
• Schedule all infusion appointments and manage clinic calendars to optimize chair utilization and nursing resources.
• Be the first point of contact for nursing and scheduling inquiries; communicate with PSPs and physicians as needed.
• Process billing and support funding/coverage processes related to infusion services as required.

Skills

Healthcare scheduling

Infusion clinics

PSP experience

Interdisciplinary team

Microsoft Office

Scheduling software

Time management

Education

Post secondary education

Tools

Microsoft Office

Scheduling software

Prescription management software

Job description

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Responsibilities include:

• Oversee daily functions of all GreenShield infusion centers in the GreenShield Infusion Clinics Network across London, GTA, and Ottawa
• In coordination with the Nursing Supervisor/Nursing Manager, infusion patients, nurses, Patient Support Programs (PSPs), the pharmacy team, and the physician (if necessary), meet established timelines for scheduling and confirming infusion appointments
• Schedule all infusion appointments and manage the infusion clinic calendars to optimize chair utilization and nursing resources on an ongoing basis
• Be the first point of contact for all nursing and appointment scheduling inquiries, in coordination with the Nursing Supervisor
• Review and reconcile post-infusion reports for completeness, accuracy, and potential discrepancies and ccommunicate with Patient Support Programs regarding infusion attendance, treatment status, schedule changes, and required follow-up.
• Process billing and support funding/coverage processes related to iron infusion services as required
• Assist with documentation required for reimbursement programs where applicable
• Facilitate the collection and transfer of therapeutic drug monitoring (TDM) requisitions, laboratory requisitions, and related clinical documentation between PSPs and the nursing team
• Respond to telephone and email inquiries from patients, clinicians, and patient support programs
• Participate in quality improvement initiatives to enhance patient access and clinic efficiency
• Support implementation of new clinic policies and procedures
• Other responsibilities as assigned

WHO WE'RE LOOKING FOR

• Post secondary Education
• 1-2 years in Canadian Specialty Pharmacy and PSP experience
• Knowledge of specialty therapies as it relates to biologic medication and treatment pathways
• Experience in healthcare scheduling, administration, infusion clinics, specialty pharmacy, or a related healthcare setting preferred.
• Experience managing high-volume phone communications and appointment scheduling.
• Proven ability to work effectively as part of an interdisciplinary team
• Excellent organizational, problem-solving, decision making, conflict resolution and critical thinking abilities
• Excellent interpersonal, listening and communication skills (written and verbal), ability to direct conversations and target specific issues
• Tech savvy with fundamental knowledge of Microsoft Office, scheduling software, prescription management software, and other tools
• Self-regulation of time management and the ability to multi-task and adhere to deadlines
• Ability to prioritize and manage multiple responsibilities simultaneously
• Deadline-driven and highly detail-oriented
• Professional and compassionate when interacting with patients, clinicians, and internal staff

Nice to Have:

• Post-Secondary education in a health-related field
• Familiarity with conditions commonly treated in infusion clinics, including rheumatoid arthritis, Crohn's disease, ulcerative colitis, psoriasis, multiple sclerosis, osteoporosis, and iron deficiency anemia.
• Able to serve as a liaison between departments and stakeholders
• While prior infusion clinic experience is an asset, candidates with strong healthcare scheduling, administrative, customer service, or medical office experience who demonstrate excellent organizational and communication skills are encouraged to apply.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.

Will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail].

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

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