Infrastructure & Technology IBM SSR (Systems Services Representative WATERLOO, CA

Avature; Ontario; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading technology company is seeking a System Services Representative to provide technical support and customer service for servers and mainframes. This entry-level position involves maintaining customer records and ensuring high-quality interactions with clients. Training is provided, and flexibility in work hours may be required.

Benefits

Fully funded training/education

Mileage reimbursement

Benefits package

Qualifications

• Entry-level candidates are accepted with a Technical Diploma.
• Experience in a professional service environment is a plus.

Responsibilities

• Maintain customer records and provide service for servers and mainframes.
• Interact with customers to ensure satisfaction and service quality.

Skills

Interpersonal skills

Attention to detail

Strong execution

Customer response

Communication skills

Flexibility

Computer servicing proficiency

Education

Technical Diploma

Job description

IBM is one of the largest computer organizations in the world and considered "the leader in computer standards" by industry veterans. Our industry ranges from hardware and software development to highly related skilled services. We welcome you sharing this opportunity with family, friends and colleagues who may be qualified and interested.

Your role and responsibilities

The System Services Representative is responsible for all activities related to providing service to IBM and other equipment manufactures Servers & Mainframes, including the peripheral and network equipment that makes up a complex system environment. This will include maintaining complete and accurate customer records, interacting with customers. Strong interpersonal skills and the ability to create a connection with customers is vital in this position.

This position is a regular full time position. Working hours are 8:30 am to 5:15 pm. With occasional requirements to work off prime shift and weekends, including standby/on-call rotation. Fully funded training/education, mileage reimbursement for personal car use, and benefits are available. Work-related travel throughout Canada and the U.S., along with assignments worldwide, is possible.

Required education

Technical Diploma

Preferred education

Technical Diploma

Required technical and professional expertise

• Strong execution and interpersonal skills

• Strong attention to detail

• Ability to manage multiple responsibilities and set priorities

• Experience responding to customers' concerns

• Strong written and verbal communication skills

• Flexibility to adapt to a rapidly changing environment

• Computer servicing proficiency, including knowledge of associated s/w

Preferred technical and professional experience

Experience and Education

• The position requires an organized team player with some experience (we will train you) in a professional services environment. Entry Level candidates are acceptable.

• College or higher degree is desirable.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

System Services Representative

Job ID

37905

City / Township / Village

WATERLOO

State / Province

Country

Canada

Work arrangement

Onsite

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Position type

Entry Level

Up to 100% or 5 days a week (home on weekends - based on project requirements)

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?