Infrastructure Support Engineer

Softtek Integration Systems, Inc.; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

An IT services company in Toronto is looking for an experienced Infrastructure Support Engineer to provide onsite and infrastructure support. The candidate should have a minimum of 5 years in IT, with a focus on customer support, hardware troubleshooting, and network management. A university degree in a related field is required, with certifications such as ITIL V3 & V4 preferred. Full-time position offering a pay range of $40.00/hr to $50.00/hr.

Qualifications

• Minimum of 5 years IT experience, including customer support.
• End-user support experience, particularly with Office 365 and Uniflow Printer System.
• Experience providing VIP IT support with high-profile clients.

Responsibilities

• Provide infrastructure and onsite support for IT systems.
• Troubleshoot network issues and manage office setups.
• Handle hardware deployment and maintenance tasks.

Skills

IT Infrastructure management

Customer support

Hardware troubleshooting

Network troubleshooting

Documentation

Education

University Degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Office 365

VMware Horizon

PowerShell

Job description

Softtek Integration Systems, Inc. provided pay range

This range is provided by Softtek Integration Systems, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

40.00 / hr - $50.00 / hr

Softtek Integration Systems, Inc. is seeking an experienced Infrastructure Support Engineer at Toronto, Ontario, Canada . This is a Full-time position

Education / Certifications :

• Education : University Degree in Computer Science, Information Technology, or a related field.
• Certifications :

ITIL V3 & ITIL V4

Preferred Certifications :

CompTIA A+

Office 2016

Office 365

General Technical Knowledge :

IT Infrastructure management (network equipment : routers, switches, modems, access points, IP phones, cabling)

Proprietary Brokerage Software : CBSA, CBP, Candata, Cargowise

Hardware (Laptop, Desktop, Printer) troubleshooting and maintenance

Service Now modules Change / Incident Management, knowledge base, Integration with Copilot.

Formal Customer Service Training

Experience Requirements :

General Experience :

Minimum of 5 years IT experience, including customer support, customer service.

End-User Support & Issue Resolution :

Office 365 Support : 3 years

Uniflow Printer System : 3 years

Nitro PDF usage : 2 years

VMware Horizon (Virtualization Tools) : 4 years

RightFAX troubleshooting : 5 years

VPN clients (Zscaler) : 5 years

ServiceNow for ticketing and issue resolution : 2+ years

Asset Management & Inventory Control :

Asset tracking / documentation (CMDB, Azure, Intune, AD) : 3+ years

Image testing / debugging with MDT : 5 years

MDT reimage / image deployment : 5 years

Governance on Asset Management : 3+ years

Hardware Deployment & Maintenance :

General hardware troubleshooting (laptops, desktops) : 5 years

Laptop hardware maintenance : 5 years

Printer maintenance and troubleshooting : 5 years

Peripheral device troubleshooting (monitors, keyboards, mice, RAM modules) : 5 years

Screen repairs and replacements : 5 years

Hardware cleaning and preventive maintenance : 5 years

Microsoft Teams software integrations / deployment : 3 years

SharePoint : 5 Years

ServiceNow Knowledge Management (KB articles creation, revision, approval) : 4 years

VIP & Executive Support :

Experience providing VIP IT support : 3+ years working with High Profile clients.

Change management implementation and documentation : 5 years

Problem management and resolution : 5 years

Root Cause Analysis (RCA) management and documentation : 5 years

Infrastructure & Onsite Support :

Network troubleshooting, office setup / relocation

Meeting Room setups (Cisco WebEx, Teams Voice, Microsoft Rooms, Lenovo HUB)

Office 365 detailed troubleshooting (plugins, installers, Excel formulas, macros)

Shipment Services & Logistics Management :

FedEx and Purolator processes (label creation, tracking, complaints management) : 5 years

Proprietary and Specialized Software :

Candata & Cargowise

Intune Software Deployment & Management :

Autopilot usage : 1+ years

PowerShell and Batch Scripting

Proactive troubleshooting, clear documentation, and standardized processes.

Strong interpersonal and communication skills.

Commitment to continuous learning and staying updated with IT trends.

Compliance with company IT policies and industry best practices.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Softtek Integration Systems, Inc. by 2x

Get notified about new Infrastructure Engineer jobs in Toronto, Ontario, Canada .

Scarborough, Ontario, Canada 21 hours ago

Toronto, Ontario, Canada CA$75.00-CA$84.00 17 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr