Infrastructure Specialist

Building Ontario Fund; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

The Building Ontario Fund based in Toronto is seeking a permanent full-time Infrastructure Specialist. This role involves ensuring hardware and software operations, providing tier 2/3 support, and managing local systems while collaborating with clients. Candidates should have a post-secondary education in Computer Science and significant experience in IT support.

Qualifications

• Minimum of 3 years of experience resolving technical problems in a help desk environment.
• Strong knowledge in data back-up software and recovery procedures.
• Ability to analyze problems and recommend solutions.

Responsibilities

• Ensures uninterrupted operation of hardware and software through tier 2 and 3 support.
• Manages administration of local systems and acts as liaison with clients.
• Provides end-user services and develops recommendations to address recurring problems.

Skills

Technical support

Problem resolution

Network troubleshooting

Security best practices

Customer service

Project coordination

Education

College diploma or degree in Computer Science

Tools

Microsoft Office

Remote administration tools

Job description

The Opportunity

Headquartered in Toronto, the Building Ontario Fund (BOF) is a new independent, board-governed agency that will facilitate investment by trusted institutional investors in critically needed large-scale infrastructure projects within the province.

The agency’s mandate is to invest in, and seek to attract investment from, qualified institutional investors, public sector entities, governments, and Indigenous communities in Ontario infrastructure projects that will generate revenue and are in the public’s interest. BOF will do this by:

• Investing in infrastructure and appropriately allocating risks amongst the Corporation and other investors

• Structuring proposals and negotiating agreements with investors in infrastructure projects

• Receiving and assessing unsolicited ideas and proposals for infrastructure

• Providing advisory services with respect to financing infrastructure projects

Reporting to the Senior Manager – IT Operations, BOF is seeking a permanent full-time Infrastructure Specialist to take on the following responsibilities:

• Ensures uninterrupted operation of hardware and software by providing tier 2 and 3 level support, monitoring performance, problem diagnosis/resolution, planning refresh activities, and maintaining system asset information.

• Maintains on-going liaison with clients, senior technology staff and vendor specialists to minimize business interruptions and ensure that the benefits of the software solutions are achieved and available.

• Provides multi-tier support to clients for IT problem diagnosis/resolution related to the functionality of end-user personal computers, mobile devices, printers, and other peripherals including but not limited to coordinating implementation/installation of PC and mobile phone images; applying emergency fixes/software patches; and following up on all outstanding problems to ensure their satisfactory resolution.

• Tracks, monitors, and updates appropriate incident and work order tickets with the current status of their resolution. Follows up on incidents or problems reported to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.

• Provides hardware management support including but not limited to participating in the rollout of multiple notebook and mobile hardware for refreshes or large new installation projects; coordinating delivery and installation of equipment with external service providers; maintaining accurate inventory and location of hardware/software; and assisting with workstation and H/W move projects.

• Provides change management support including but not limited to ensuring new developed/enhanced applications have received appropriate endorsement through change management processes; monitoring/performing quality assurance reviews/controls to assure compliance of standards and policies; and performing systems integration testing to ensure changes introduced into the environment are thoroughly tested with all business applications to ensure that they are not adversely impacted by the change.

• Provides end-user services in response to client requirements including but not limited to analyzing patterns and trends in problems encountered by users; identifying and addressing common user issues; and developing recommendations on how to address recurring problems.

• Coordinates administration of the local systems environment by conducting needs analysis for clients; assessing technology and preparing business cases on acquisition of hardware, software, and services; developing local information technology plan and related training plans in consultation with clients; coordinating projects such as local implementation of agency-wide system upgrades, systems, hardware, and software.

• Acts as liaison between agency and MSP (ITS); representing Agency on Agency initiative/committee/ projects; reviewing new technology in coordination with other areas of the Agency; and serving as systems advisor on program (non-systems) projects.

• Assists with IT procurement processes by writing, evaluating, or providing advice on Requests for Bid/Proposal and Requests for Information.

• Provides advice to clients on effective use of information technology by assessing end-user computer literacy and determining training needs; provides information, instruction, and training to end-users.

• Develops and maintains policies, standards, and systems manuals/ documentation.

• Sets up boardroom technical equipment as per user requirements.

• Maintains knowledge of the current developments in the market for notebook hardware, mobile and software, in particular in the product lines offered by the MSP vendor.

Qualifications

Education and Experience

• College diploma or degree in Computer Science, or a related field

• A minimum of 3 years of experience resolving technical problems in a help desk environment.

Knowledge and Skills

• Strong knowledge of maintenance operations, testing, diagnostic software, data back-up software and recovery procedures.

• Knowledge in network connectivity troubleshooting.

• Knowledge of remote administration tools, software, and methods.

• Knowledge and understanding of network topologies and wiring, routers, hubs, local area networks (LANs), wide area networks (WANs), and Wi-Fi (WLAN).

• Knowledge of the standards, procedures and tools for version control and release management.

• Knowledge of the guidelines, standards, and principles regarding best practices with cybersecurity as well as physical security.

• Skills in installing, testing, and troubleshooting hardware, mobile and software in a LAN/WAN/WLAN environment.

• Skills in installing software images and application overlays.

• Skills in providing Tier 2 level technical support for mobile, notebook technology in a LAN/WAN/WLAN environment.

• Highly proficient in troubleshooting techniques in relation to application software and operating systems.

• Skills in negotiation, conflict, and problem resolution, change management and project coordination.

• Ability to meet project deadlines and manage system problems, escalating when needed.

• Demonstrated customer service skills for dealing with all levels of end-users.

• Ability to maintain confidentiality and discretion.

• Strong conceptual, problem-solving, and analytical skills with ability to identify, analyze and solve problems independently.

• Interpersonal and relationship management skills to provide consultation and training to end-users.

• Strong organizational and time management skills, with the ability to balance multiple priorities and meet deadlines.

• Strong written and verbal communication skills, with the ability to effectively collaborate with service provider.

• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams) and other internal applications, as required.

Application

• To apply, please submit your resume through LinkedIn by Friday, August 1, 2025. We thank you for your interest in the Building Ontario Fund. Applicant selection is based on, but not limited to technical competence, in-depth experience in relevant sectors and educational background. Accommodations are available upon request for candidates with a disability taking part in the recruitment process.

• At Building Ontario Fund, we are committed to diversity, transparency, and inclusion. We believe our strength comes from having a team with the right diverse skills and abilities selected through a merit-based competitive process. We actively encourage applications from people regardless of nationality, religion gender, race, disability, or sexual orientation.