Infrastructure & Security Analyst

CarePartners; Cambridge; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A healthcare organization in Cambridge is searching for an Infrastructure & Security Analyst. This full-time position involves maintaining IT infrastructure and security, providing high-level customer support, and ensuring compliance with regulations. Ideal candidates will have a degree in IT and at least 2 years of experience focused on security. The role supports a hybrid work environment, blending home and office work, with numerous benefits including a competitive salary and growth opportunities.

Benefits

Competitive Salary

Comprehensive health and dental benefits

Employee Assistance Program

Opportunities for professional growth

Qualifications

• Minimum 2 years of IT experience with a focus on information security.
• CISSP or equivalent certification achieved or in progress.
• ITIL Foundations Certification an asset.

Responsibilities

• Provide excellent customer service through hands-on end-user support.
• Act as the subject matter expert for network and cybersecurity technologies.
• Monitor systems and advise IT management of incidents.

Skills

Customer service

Analytical skills

Problem-solving

Knowledge of cybersecurity

Education

Information technology related diploma/degree

Tools

MS Office

Service Desk software

Job description

Overview

We are currently looking for an Infrastructure & Security Analyst to be subject matter expert for the operation, support, and security of the IT Infrastructure consisting of servers, desktops, and networks (including authentication systems, VPN, switches, anti-virus, client firewalls, web filtering, and Wi-Fi) both on premises, offsite data center and in the cloud and printers.

This is a Full-Time position out of our Waterloo Corporate office with a hybrid 50 / 50 (home and in office) model.

What We Offer

• Competitive Salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare

What The Role Involves

Provides excellent customer service to internal customers through hands-on end-user support including level 2 and 3 support. Escalates issues internally and / or with external vendors when required to ensure timely resolution

Demonstrates the Company Mission, Vision and Values Statements, policies, and current standard business practices

Models expected behaviours, supporting a service excellence culture

Independently prioritizes and executes work, using the Information Technology ticket system and proactively tracks and reports on activities and projects

Accurately logs - Level 2 - Service Desk tickets and resolutions into the Service Desk software management system; maintain vigilant maintenance of this process

Under the direction of the Director, acts as the subject matter expert for network, infrastructure, and cybersecurity technologies

Works with an extended team to design and maintain the corporate network and firewalls

Keeps apprised of advancements and best practices in network technologies and brings forward recommendations to improve network design, security and performance

Creates and maintains inventory and CMDB of IT Infrastructure components (Network, Servers, Desktops, and mobile devices)

Identifies vulnerabilities and systems configuration issues; and coordinates with system administrators to remediate the vulnerabilities

Implements and maintains tools to prevent, detect, and analyze security threats

Monitors systems and advises IT management in a timely manner of incidents (including breaches) or significant warnings

Assists with identifying and remedying vulnerabilities in the IT infrastructure, computing devices, and business applications in coordination with the IT team and vendors.

Provides technical recommendations on the selection and implementation of new technologies.

Assists with computer systems validation and compliance for CarePartners systems.

Provides weekly KPI reporting on key metrics relating to infrastructure and cybersecurity technologies

Follows CarePartners regulatory requirements and meets quality and data integrity standards while following information privacy and security guidelines

Assists other staff on the IT team, with projects, client support, installations, and upgrades

Observes and supports all safety guidelines and regulations

Provides staff training (Group or one-on-one) on technology platforms. (Mobile / Security Software etc.)

Creates training and documentation content for staff as well as for the IT team

Reviews, implements, and ensures operational compliance with all policies and procedures as directed

Evaluates and recommend changes to applicable CarePartners policies and procedures

What You Bring

Information technology related diploma / degree from a recognized Community College or University

Minimum 2 years of IT experience, with a focus on information security

CISSP or equivalent certification achieved or in progress

ITIL Foundations Certification an asset

Excellent verbal and written communication skills

Excellent analytical and problem-solving skills

In-depth knowledge of MS Office software application

Knowledge of community home health industry programs / services is an asset

Travel within Ontario and the ability to work non-traditional and on-call hours is a requirement

Customer Service experience is an asset.

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.