Infrastructure Project Manager

Lakarya; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

A Managed Services Provider in Calgary is seeking a detail-oriented Project Manager. The role involves managing multiple IT projects, ensuring timely delivery within scope and budget. Candidates should possess strong communication skills and 10+ years of relevant experience, particularly in IT services. Certification in project management methodologies is preferred. This full-time role includes a rotational shift schedule.

Qualifications

• 10+ years of project management experience, ideally in an MSP or IT services environment.
• Strong understanding of IT infrastructure, cloud services, networking, and cybersecurity.
• PMP, PRINCE2, or Agile certification preferred.

Responsibilities

• Manage full project lifecycle from initiation to closure.
• Develop project scopes and deliverables.
• Conduct regular status meetings and produce progress reports.

Skills

Project management

Client relationship management

Risk management

Communication

Team coordination

Stakeholder management

Education

Bachelor's degree in Business or IT

Tools

Asana

Trello

MS Project

ConnectWise Manage

Autotask

Job description

We are seeking a detail-oriented and client-focused Project Manager with experience in a Managed Services Provider (MSP) environment. The ideal candidate will manage multiple IT projects across various clients, ensuring successful delivery on time, within scope, and on budget. You’ll coordinate with internal technical teams, vendors, and client stakeholders to align project execution with business objectives.

Key Responsibilities:

• Manage full project lifecycle from initiation to closure across multiple clients.
• Develop project scopes, goals, and deliverables in collaboration with stakeholders.
• Create and maintain comprehensive project documentation, timelines, and reports.
• Coordinate internal resources and third parties/vendors for the execution of projects.
• Conduct regular status meetings with stakeholders and produce detailed progress reports.
• Identify and mitigate risks, resolve issues, and track project performance using appropriate tools.
• Ensure client satisfaction by maintaining a proactive and consultative relationship throughout the project duration.
• Work closely with account managers, engineers, and service desk teams to ensure seamless delivery.
• Contribute to the continuous improvement of PMO processes, templates, and best practices.

Qualifications:

• Bachelor's degree in Business, Information Technology, or related field.
• 10+ years of project management experience, ideally in an MSP or IT services environment.
• Strong understanding of IT infrastructure, cloud services, networking, and cybersecurity concepts.
• Proven ability to manage multiple projects and priorities in a fast-paced, client-facing environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in project management tools (e.g., Asana, Trello, ConnectWise Manage, Autotask, MS Project).
• PMP, PRINCE2, or Agile certification (preferred but not required).

Job Type: Full-time

Schedule:

• Rotational shift

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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